At a Glance
- Tasks: Lead technical consultations and drive product adoption for our innovative SaaS platform.
- Company: Join Guesty, a fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 4+ years in SaaS, strong problem-solving, and communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth.
This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization. Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem-solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross-functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Technical Program Manager in Sheffield employer: Guesty Inc.
At Guesty, we pride ourselves on being a dynamic and innovative employer in the hospitality technology sector, offering our Technical Program Managers the chance to thrive in a fast-paced, global environment. With a strong focus on employee growth, we provide ample opportunities for professional development and collaboration across diverse teams, ensuring that every team member's voice is heard and valued. Our inclusive work culture, combined with the chance to work with leading industry partners, makes Guesty an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Program Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Guesty. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your technical expertise and problem-solving abilities. This is your chance to demonstrate how you can tackle complex challenges.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions and scenarios related to the Technical Program Manager role. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Guesty team.
We think you need these skills to ace Technical Program Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Program Manager role. Highlight your experience in SaaS environments and how it aligns with Guesty's mission to optimise hospitality operations.
Showcase Your Technical Skills:Don’t shy away from flaunting your technical prowess! Detail your experience with APIs and any relevant tools you've used. We want to see how you can navigate complex technical challenges, so be specific!
Communicate Clearly:Remember, we value strong communication skills. When writing your application, aim for clarity and conciseness. Use straightforward language to explain your past experiences and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Guesty Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Guesty's product and how it fits into the hospitality tech landscape. Brush up on your SaaS knowledge, especially around API literacy and technical problem-solving. This will help you answer questions confidently and show that you're ready to tackle complex customer use cases.
✨Showcase Your Communication Skills
As a Technical Program Manager, you'll need to translate complex concepts into simple terms. Prepare examples of how you've done this in the past, whether through training sessions or client consultations. Practising your presentation skills can also help you convey your ideas clearly during the interview.
✨Be Proactive
Demonstrate your proactive approach by discussing how you've identified adoption gaps or improved workflows in previous roles. Think of specific instances where you took the initiative to drive product adoption or enhance client experiences. This will show that you’re not just reactive but also forward-thinking.
✨Understand the Market
Familiarise yourself with the short-term rental market and the key players like Airbnb and Vrbo. Being able to discuss current trends and challenges in the industry will set you apart. It shows that you’re not only interested in the role but also invested in the broader context of Guesty’s operations.
