At a Glance
- Tasks: Lead technical consultations and drive product adoption for our innovative SaaS platform.
- Company: Join Guesty, a fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic environment with a diverse team across 16 countries.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 4+ years in SaaS, strong problem-solving skills, and excellent communication abilities.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.
Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem-solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross-functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
- (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
- (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
SaaS Technical Program Manager (Customer Adoption) in Sheffield employer: Guesty Inc.
At Guesty, we pride ourselves on being a dynamic and innovative employer in the hospitality technology sector, offering our team members the chance to grow their careers in a fast-paced, global environment. With over 900 employees across 16 countries, we foster a collaborative work culture that values creativity and technical expertise, providing ample opportunities for professional development and meaningful contributions to our clients' success. Join us to be part of a transformative journey in the SaaS industry, where your skills will directly impact the future of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Technical Program Manager (Customer Adoption) in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Guesty’s products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your SaaS knowledge and be ready to discuss how you’ve tackled complex challenges in the past. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace SaaS Technical Program Manager (Customer Adoption) in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS and technical program management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:As a Technical Program Manager, you'll need to communicate complex ideas clearly. Use your application to demonstrate your ability to simplify technical jargon. We love seeing candidates who can make the complicated sound easy!
Highlight Problem-Solving Experience:We’re looking for someone who can tackle challenges head-on. Share examples of how you've solved intricate problems in previous roles, especially in a SaaS environment. This will show us you have the strategic thinking we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Guesty Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Guesty's product and how it fits into the hospitality tech landscape. Brush up on your SaaS knowledge, especially around API literacy and technical solutions, so you can confidently discuss how to tackle complex customer use cases.
✨Showcase Your Communication Skills
As a Technical Program Manager, you'll need to translate complex concepts into simple terms. Prepare examples of how you've successfully communicated technical information to non-technical stakeholders in the past. This will demonstrate your ability to empower clients and ensure they understand the product.
✨Be Proactive About Product Adoption
Think about ways you've previously identified adoption gaps or improved workflows for clients. Be ready to share specific strategies you've used to drive product stickiness and enhance customer satisfaction. This shows that you're not just reactive but also proactive in your approach.
✨Embrace the Voice of the Customer
Prepare to discuss how you've acted as an advocate for customers in previous roles. Think about how you've gathered feedback and translated it into actionable insights for product teams. This will highlight your strategic thinking and commitment to aligning client needs with product development.
