At a Glance
- Tasks: Lead technical consultations and drive product adoption for our innovative SaaS platform.
- Company: Join Guesty, a fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 4+ years in SaaS, strong problem-solving skills, and excellent communication.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth.
This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization. Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem-solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross-functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
- (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
- (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Technical Program Manager in Manchester employer: Guesty Inc.
At Guesty, we pride ourselves on being a dynamic and innovative employer in the hospitality technology sector, offering our Technical Program Managers the opportunity to thrive in a fast-paced, global environment. With a strong focus on employee growth, we provide comprehensive training and development resources, ensuring that our team members are equipped to tackle complex challenges while advocating for our clients' needs. Our inclusive work culture fosters collaboration and creativity, making Guesty an exceptional place to build a meaningful career in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Program Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Guesty’s products, values, and recent news. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your SaaS knowledge and be ready to discuss how you’ve tackled complex challenges in the past. We love hearing about real-world experiences!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions. Plus, it’s just good manners!
We think you need these skills to ace Technical Program Manager in Manchester
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical experience in the SaaS industry. We want to see how you've tackled complex challenges and what tools you've used to solve them. Don't hold back on showcasing your API literacy and problem-solving skills!
Tailor Your Application:Take a moment to customise your application for the Technical Program Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for. This shows us you're genuinely interested and have done your homework!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for someone who can translate complex concepts into simple terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Guesty and our amazing team!
How to prepare for a job interview at Guesty Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Guesty's product and how it fits into the hospitality tech landscape. Brush up on your SaaS knowledge, especially around API literacy, as you'll need to translate complex technical concepts into simple solutions for clients.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled intricate technical challenges in the past. Be ready to discuss specific scenarios where your strategic problem-solving made a difference, especially in a SaaS environment.
✨Communicate Clearly
Practice explaining technical concepts in a way that's easy to understand. You’ll need to demonstrate your ability to present information clearly, so consider doing mock interviews or presentations to refine your skills.
✨Be Proactive and Engaged
Show your enthusiasm for driving product adoption and improving client workflows. Think about ways you've identified gaps in previous roles and how you took initiative to address them. This will highlight your proactive drive and adaptability.
