At a Glance
- Tasks: Lead technical consultations and drive product adoption for our innovative SaaS platform.
- Company: Join Guesty, a fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 4+ years in SaaS, strong problem-solving, and communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.
Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem-solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross-functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Technical Program Manager in Birmingham employer: Guesty Inc.
At Guesty, we pride ourselves on being a dynamic and innovative employer in the hospitality technology sector. Our collaborative work culture fosters growth and creativity, offering employees ample opportunities for professional development while working alongside a diverse team of over 900 members across 16 countries. With a focus on impact-driven solutions and a commitment to employee well-being, Guesty is an excellent place for those looking to make a meaningful contribution in a fast-paced, global environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Program Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Guesty’s products, values, and recent news. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the Technical Program Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it relevant.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Technical Program Manager in Birmingham
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical experience in the SaaS industry. We want to see how you've tackled complex challenges and what tools you've used to solve them. Don't hold back on showcasing your API literacy and problem-solving skills!
Tailor Your Application:Take a moment to customise your application for the Technical Program Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for. This shows us you're genuinely interested and have done your homework!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it's necessary. Remember, we want to see how well you can communicate complex ideas simply, just like you would with our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Guesty and our amazing team!
How to prepare for a job interview at Guesty Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Guesty's product and how it fits into the hospitality tech landscape. Brush up on your SaaS knowledge, especially around API literacy and technical problem-solving. This will help you answer questions confidently and show that you're ready to tackle complex customer use cases.
✨Showcase Your Communication Skills
As a Technical Program Manager, you'll need to translate complex concepts into simple terms. Prepare examples of how you've done this in the past, whether through training sessions or client consultations. Practising your presentation skills can also help you convey your ideas clearly during the interview.
✨Be Proactive
Demonstrate your proactive approach by discussing how you've identified adoption gaps or improved workflows in previous roles. Think of specific instances where you took the initiative to drive product adoption or enhance client experiences. This will show that you’re not just reactive but also forward-thinking.
✨Understand the Market
Familiarise yourself with the short-term rental market and the key players like Airbnb and Vrbo. Being able to discuss current trends and challenges in the industry will impress your interviewers and show that you’re genuinely interested in the role and its impact on the business.
