At a Glance
- Tasks: Lead technical consultations and drive product adoption for our innovative SaaS platform.
- Company: Join Guesty, a fast-growing global startup transforming hospitality technology.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic environment with a diverse team across 16 countries.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: 4+ years in SaaS, strong problem-solving skills, and excellent communication abilities.
The predicted salary is between 60000 - 80000 £ per year.
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.
Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment.
- API literacy.
- Full Professional Proficiency in English, Spanish and Italian.
- Demonstrated problem-solving skills and creative thinking.
- Strong communication and presentation skills.
- Ability to work independently and collaborate with cross-functional teams.
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
(Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
(Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
SaaS Technical Program Manager (Customer Adoption) in Birmingham employer: Guesty Inc.
At Guesty, we pride ourselves on being a dynamic and innovative employer in the hospitality technology sector, offering our team members the chance to grow their careers in a fast-paced, global environment. With over 900 employees across 16 countries, we foster a collaborative work culture that values creativity and technical expertise, providing ample opportunities for professional development and meaningful contributions to our clients' success. Join us to be part of a transformative journey in the SaaS industry, where your skills will directly impact the future of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Technical Program Manager (Customer Adoption) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Guesty’s products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of a Technical Program Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace SaaS Technical Program Manager (Customer Adoption) in Birmingham
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical experience in the SaaS industry. We want to see how you've tackled complex challenges and what tools you've used to drive product adoption.
Be the Voice of the Customer:In your application, share examples of how you've advocated for customer needs in previous roles. We love candidates who can translate client feedback into actionable insights for product development.
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language to explain your experiences and skills, especially when discussing technical concepts. We appreciate simplicity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Guesty Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Guesty's product and how it fits into the hospitality tech landscape. Brush up on your SaaS knowledge, especially around API literacy and technical solutions. This will help you confidently tackle any technical questions that come your way.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've navigated complex technical challenges in previous roles. Think about how you translated business requirements into effective solutions. This will demonstrate your strategic problem-solving abilities and how you can add value to Guesty.
✨Communicate Clearly
Practice explaining intricate technical concepts in simple terms. You might be asked to present a solution or guide someone through a process during the interview. Being able to communicate effectively with both technical and non-technical audiences is key for this role.
✨Be Proactive and Engaged
Show your enthusiasm for driving product adoption and improving customer experiences. Think of ways you could identify gaps in client setups or suggest improvements. This proactive mindset will resonate well with the interviewers and align with Guesty's mission.
