At a Glance
- Tasks: Lead a vibrant Front of House team and create unforgettable guest experiences.
- Company: Charming boutique hotel with a close-knit, family-run atmosphere.
- Benefits: Extra holiday for your birthday, free meals on shift, and great discounts.
- Other info: Dynamic environment with opportunities for career growth and personal development.
- Why this job: Join a fun team and make a real impact in hospitality by the seaside.
- Qualifications: Experience in hotel reception leadership and a passion for guest satisfaction.
The predicted salary is between 30285 - 37015 £ per year.
Front of House Manager - Brighton
Hello Brighton!
We're looking for a Front of House Manager at No.124 Brighton by Guest House to join our team.
Are you a people person who loves a good welcome, knows their way around a busy hotel and can keep things shipshape when the pressure is on?
Do you believe great hospitality is all about the little things, a genuine smile and knowing when someone needs a hand (or perhaps just a decent cup of tea)?
If so, you might just be our cup of tea!
Here at No.124 Brighton, we're a small but stylish, family-run boutique hotel with plenty of character, a big heart and a rather lovely spot on the seafront.
We're looking for a Front of House Manager who can lead our team, keep our guests happy and bring a little Brighton magic to everything they do.
What you'll be doing
- Leading, supporting and inspiring our small but ever so mighty Front of House team to deliver the kind of hospitality that keeps guests coming back for more.
- Making every arrival feel special, whether it's a first visit or a familiar face returning for another Brighton escape.
- Keeping reception running smoothly, even when the hotel is buzzing and the seagulls are having a particularly loud day.
- Getting to know our guests, anticipating their needs and adding those thoughtful touches that make a stay memorable.
- Handling guest feedback and tricky situations with warmth, confidence and a cool head.
- Working closely with Housekeeping, Food & Beverage and the wider hotel team to keep everything ticking along nicely.
- Keeping standards high, developing your team and making sure the little details never fall through the cracks.
- Rolling up your sleeves, taking ownership and leading by example.
After all, the best managers are never afraid to muck in.
This will include working with night shift as when required.
What we're looking for
- Previous experience in a Front of House, Reception or Guest Services leadership role, ideally within a hotel. Knowledge of Opera is also an essential.
- A natural leader who knows how to motivate a team and bring out the best in people.
- A genuine passion for hospitality and making guests feel right at home.
- Someone organised, confident and calm when things get busy.
- A problem-solver who can turn a guest concern around without letting it spoil anyone's day.
- Brilliant communication skills, a keen eye for detail and the confidence to make decisions.
- Comfortable with hotel systems and technology. We love a bit of old-school charm, but we're firmly in favour of making life easier!
- Bags of personality, a good sense of humour and a soft spot for Brighton's wonderfully colourful, slightly bonkers seaside spirit.
If you've been looking for a company that trusts your instincts, values your ideas and gives you the freedom to make a real difference, then fancy that - we've been looking for you too!
What's in it for you!
- A boutique hotel full of character, charm and a little seaside swagger.
- A close-knit team where you can be yourself, have a laugh and know your contribution matters.
- Opportunities to grow and develop your career within the Guest House Family.
- An extra holiday day for your birthday. No need to spend it watching everyone else eat the cake!
- All breaks are paid.
- Our team have their own team room, with their own pantry full of food to dip into whenever they like. Feeling peckish? Help yourself! Plus, enjoy a free meal on shift.
- Great discounts when you stay or dine with family and friends across our hotels, restaurants and spas. A little Guest House getaway, anyone?
- The chance to lead a brilliant team and create memorable guest experiences, right here on Brighton's beautiful seafront.
If your idea of a good day involves happy guests, a team that has your back and the chance to do hospitality a little differently, we reckon you'll feel right at home with us.
#J-18808-Ljbffr
Front of House Manager - Brighton employer: Guesthouse
At No.1 York, by GuestHouse, we pride ourselves on being a family-run boutique hotel that offers a warm and welcoming work environment. As a Maintenance Assistant, you'll enjoy competitive pay, paid breaks, and an extra day off for your birthday, all while being part of a close-knit team where your contributions truly matter. With opportunities for personal growth and generous discounts at our hotels and restaurants, working here feels more like being part of a family than just a job.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Guesthouse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Guesthouse
Don't be shy about reaching out to Guesthouse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager - Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Guesthouse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Guesthouse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
