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For Companies At a Glance
- Tasks: Manage reservations and ensure guests have a perfect stay through effective communication.
- Company: Join our vibrant GuestHouse family in the lively Lanes area of Brighton.
- Benefits: Enjoy perks like paid breaks, birthday leave, and discounts at our hotels/restaurants.
- Why this job: Be part of a passionate team dedicated to hospitality and personal growth.
- Qualifications: Must have hotel reception or reservations experience and a genuine passion for hospitality.
- Other info: Full-time role with weekend shifts; salary starts at £25,000 plus bonuses.
The predicted salary is between 25000 - 35000 £ per year.
Hello Brighton!
Our GuestHouse family is growing!
Due to increased demand, we are now looking to recruit a superstar Reservations Coordinator to join our Central Reservation team based in the bustling Lanes area of Brighton.
Offering seriously comfortable bedrooms, curious details, and genuinely welcoming, happy people. This is a great role for someone to really get their teeth into.
The Job
Role
The role of Reservations Coordinator maximises revenue and guest experience through great pre-stay communication, ensuring that our guests’ reservation details provide the team with everything they need to make sure the guests have a perfect stay! The role includes (but is not limited to):
- Dealing with reservations (bedrooms, restaurant, and spa) queries via email or on the phone
- Answering incoming telephone calls
- Providing rates for enquiries (single and group reservations)
- Working closely with our Front of House Managers and General Managers to agree corporate rates and communicating guest requests
- Effective allocation of guest bedrooms, by understanding the guests’ needs/requests
- Support our Head Office Finance team, by ensuring all accounts are paid on time
Please note, this is a full-time role (40 hours) which will include working weekends on a shift rota basis (minimum of one full weekend per month).
The Perks
Some of the perks you get when working with us include (but are not limited to!):
- An extra holiday day for your birthday
- All breaks are paid
- Our team have their own team room with their own pantry full of food, to use whenever they like. Grab a snack!
- You can stay/dine with your family and friends in any of our hotels/restaurants at a great discount.
- Access to an industry-leading Employee Assistance Programme and support.
- We will invest in you and the training you want to get ahead. Want to learn about daily operations? Expand your commercial acumen? Or simply increase your knowledge on health and safety? Let us know and we will ensure you learn the skills you need to progress your career.
So What Does It Take To Work Here?
You Must Want To Be The Best At What You Do. Be Proud Of Doing Things The Right Way, Even When No One Is Looking. In Other Words, Be:
- Hardworking and driven
- Have a GENUINE passion for hospitality and looking after people
- Must have hotel reception or reservations experience, using Opera PMS
- Be Genuine and a real team player – That one is a non-negotiable!
- Be flexible: able to support with 7 Day cover. Our operational hours are as follows (with each shift being 8 hours).
- Monday – Friday 8am – 6.00pm
- Saturday – Sunday 9.00am – 5.30pm
If this sounds like you
And you like the sound of this awesome job – please reach out. We would love to meet you and tell you more about our exciting plans.
Start date: ASAP
Contract type: Permanent
Salary: £25,000 per annum (plus sales/incentive bonus) – this will increase in April!
Hours: 40 hours a week.
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Reservations Co-Ordinator employer: GuestHouse Hotels
Contact Detail:
GuestHouse Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Co-Ordinator
✨Tip Number 1
Familiarize yourself with Opera PMS, as it's a key requirement for the Reservations Coordinator role. If you have experience with this system, be ready to discuss specific scenarios where you've used it effectively.
✨Tip Number 2
Show your passion for hospitality during the interview. Share personal stories or experiences that highlight your dedication to providing excellent guest service and how you go above and beyond to ensure a great stay.
✨Tip Number 3
Prepare to discuss how you handle reservations and guest requests. Think of examples where you successfully managed multiple inquiries or resolved issues, showcasing your organizational skills and attention to detail.
✨Tip Number 4
Be ready to demonstrate your teamwork abilities. Since being a genuine team player is non-negotiable, think of instances where you've collaborated effectively with colleagues to achieve common goals in a busy environment.
We think you need these skills to ace Reservations Co-Ordinator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Reservations Coordinator. Highlight your relevant experience in hotel reception or reservations, especially with Opera PMS, in your application.
Show Your Passion: Express your genuine passion for hospitality and looking after people. Use specific examples from your past experiences to demonstrate how you embody this passion.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your teamwork abilities and flexibility, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the position and the company. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at GuestHouse Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to ensure guests have a great experience in your previous roles.
✨Demonstrate Your Communication Skills
As a Reservations Coordinator, effective communication is key. Be prepared to discuss how you handle reservations and guest inquiries, both over the phone and via email. Practice clear and concise responses to common questions.
✨Highlight Your Experience with Opera PMS
Since the role requires experience with Opera PMS, be ready to talk about your familiarity with this system. Discuss any specific tasks you've performed using it and how it has helped you manage reservations efficiently.
✨Emphasize Teamwork and Flexibility
Being a team player is crucial in this role. Share examples of how you've collaborated with colleagues in the past. Also, mention your flexibility in working shifts, especially weekends, to show that you're committed to supporting the team.
