At a Glance
- Tasks: Assist customers with service inquiries and manage bookings efficiently.
- Company: Join the UK's largest Iveco Dealer Group with a rich family-owned heritage.
- Benefits: Enjoy bonuses, increased holiday, and a cycle to work scheme.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Be part of a team that values professionalism and strong customer relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Guest Motor Group is the UK’s largest Iveco Dealer Group and Fiat Professional Dealer, with a proud heritage as a family-owned business spanning over 100 years. Operating from 13 strategically located depots across the Midlands, we deliver a full range of automotive services—from vehicle sales to comprehensive fleet management solutions. At Guest Motor Group, we are committed to delivering exceptional service through professionalism, integrity and strong relationships with our customers, suppliers and colleagues.
Employee Benefits:
- Bonus Scheme
- Increased holiday entitlement with length of service
- Recruitment incentive awards
- Cycle to work scheme
Working Hours:
9:30am – 6:00pm, Monday to Friday, 40 hours per week. Plus 1 in 2 Saturdays, 8:00am – 12:00pm.
Main Duties and Responsibilities:
- Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
- Answering the telephone & dealing with customer enquiries.
- Dealing with customer enquiries on the Service Reception counter.
- Liaising with the team of technicians.
- Managing the shifts work load in accordance with customer expectations.
- Managing service bookings on a day-to-day basis.
- Liaising with Subcontractors to arrange works and chasing when required.
- Keeping customers up to date with requests, costs and authorisations.
- Complete estimates accurately, clearly and quickly.
- To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
Service Advisor employer: Guest Truck and Van
At Guest Motor Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that values professionalism and integrity. With a strong focus on employee growth, we provide numerous benefits including a bonus scheme, increased holiday entitlement with service, and a cycle to work scheme, all within a family-owned business that has thrived for over 100 years in the Midlands. Join us to be part of a dedicated team that prioritises strong relationships and delivers outstanding automotive services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guest Truck and Van. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guest Truck and Van before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guest Truck and Van:Your cover letter is your chance to shine! Tell us why you want to work at Guest Truck and Van specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guest Truck and Van!
How to prepare for a job interview at Guest Truck and Van
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
