Retail Operations Manager - Mt Rainier Administrative in Ashford

The Retail Operations & Buying Manager directs and manages all purchasing and merchandising duties of retail items and coordinates the parks retail operations, including staff, equipment, and property (with the onsite General Manager) to facilitate the fulfillment of financial goals and company initiatives. This position reports to the Operations Manager.

ESSENTIAL FUNCTIONS

• Assist with the purchasing and the development of retail merchandise in all Rainier Guest Services operations, to build a diverse array of products encompassing souvenirs, apparel, publications, gifts, and grab-and-go food and beverage items.
• Establish mark-up percentages and create purchase orders. Responsible for determining CER requests for all retail units.
• Supports and provides direction for park retail units, coordinating store supervisor activities with unit managers.
• Select and order retail merchandise. Establishes mark-up percentages, creates information for computer entry in order to prepare a computer-generated purchase order. Determines CER requests for all retail units.
• Coordinate and direct (with the Warehouse Manager and Purchasing Manager) the daily activities of retail warehouse staff and stocking team in inventory movement and control.
• Train retail personnel in use of computerized point-of-sale inventory system and all retail operations, policies and procedures.
• Create training manuals for computer operation and inventory control.
• Establish the designs of retail units; direct merchandising and displays. Review and direct quality of all retail units, monitoring compliance with National Park Service rules, regulations and agreements.
• Provide training and support to retail unit managers and staff in the use of point-of-sale inventory system as well as retail operations policies and procedures. Assist in the development of retail standards.
• Develop and maintain standard operating procedures for all Rainier Guest Services retail processes.
• Assist in developing retail unit design aesthetic and floor layout, providing direction on merchandising and displays to present a professional image of stewardship in compliance with contractual obligations.
• Review and direct the quality of all retail units, monitoring compliance with the National Park Service contract, and applicable regulations and agreements.
• Monitor budgeted levels for all retail units in sales, costs of sales, payroll and controllable expenses, implementing corrective measures as needed. Coordinate store supervisor activities with Unit Manager and Operations Manager in retail locations.
• Ensure inventory control procedures are followed in reviving, handling, sorting and transferring of retail merchandise in all retail units, using the point-of-sale computerized system.
• Ensure best procurement terms and pricing through negotiation and strategic purchasing.
• Direct retail inventories (in coordination with the Warehouse and Purchasing Managers) and merchandise security, using Cycle Comet’s point-of sale inventory system.
• Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the unit’s retail staff.
• Maintain accounting records, daily reporting requirement, and cash control.
• Assist in managing P&L statement.
• Maintain and ensure a safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Ensure the safety of facilities, verifying standards are met for the maintenance and upkeep of equipment, food production and handling, housekeeping, sanitation, cash control, uniforms & grooming. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Other such duties as requested or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED required. Bachelor’s or Business Degree preferred.
• At least 3 years of experience in related management.
• Demonstrated talent for interacting with a wide variety of people.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computer, fax, telephone, copier, scanner, among others).

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!