Assistant Human Resources Manager in Ashford

The Assistant HR Manager provides administrative support to the Human Resources Manager and serves as a key resource for employees across the organization. Responsibilities include, but are not limited to, managing incoming calls, posting and advertising open positions, maintaining accurate employment records, and coordinating communication with applicants, payroll, and internal departments. The Assistant HR Manager also provides guidance to employees and supervisors on routine HR matters and supports workplace investigations, documentation, and follow-up as directed by the Human Resources Manager. In addition, this role oversees employee housing operations in partnership with Resident Coordinators, including coordination of seasonal employee arrivals and departures. This position reports directly to the Human Resources Manager.

ESSENTIAL FUNCTIONS

• Assist with job postings, candidate tracking, and interview scheduling.
• Coordinate communication with applicants and hiring managers throughout the recruiting process.
• Support onboarding preparation, including offer documentation and orientation scheduling.
• Maintain employee personnel files and ensure documentation is complete and compliant.
• Process new hire paperwork and assist with employee offboarding procedures.
• Track required employment forms, certifications, and acknowledgments.
• Assist in monitoring compliance with company policies, labor regulations, and employment requirements. Help prepare HR reports, audits, and documentation as needed.
• Assist with tracking employee training, safety documentation, and annual policy sign-offs.
• Serve as an initial point of contact for routine employee questions regarding policies and HR processes.
• Support employee engagement efforts, internal communications, and recognition programs.
• Assist with support in investigations, performance management processes including coaching, corrective action, and employee development planning.
• Promote a positive workplace culture through proactive engagement and clear communication.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. required; Management, Hospitality, or related college degree strongly preferred.
• At least 6 months’ experience in a Human Resources support position.
• Must be service and safety oriented. Must possess a sense of awareness, timelines, urgency, common sense, and have a very strong attention to detail.
• Ability to communicate clearly and concisely, both orally and in writing. This extends to being able to tailor communication to the recipients best understood communication style.
• Ability to handle confidential and sensitive information.
• Ability to solve problems; with experience in complex, fast-paced environments.
• Strong knowledge of Office software, especially Word and Excel; ability to quickly learn web-based HR systems.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to stay calm and approachable under pressure.
• Move about accomplishing tasks, particularly frequent movements from place to place within the unit.
• Lift, carry, and push up to 5 lbs. regularly and up to 30 lbs. occasionally.
• Ability to sit at a desk for extended periods.
• Read and write work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of applicants and co-workers and the ability to speak clearly in order to be understood by same in English.
• Constantly communicate and receive written and verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copier, scanner, among others).

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!