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For Companies At a Glance
- Tasks: Assist customers with auto parts inquiries and exceed their expectations.
- Company: Join the UK's largest Iveco Dealer Group with a family-run ethos.
- Benefits: Enjoy paid overtime, bonuses, increased holiday, and healthcare perks.
- Why this job: Be part of a team that values customer satisfaction and teamwork.
- Qualifications: Knowledge of the automotive industry and strong customer service skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
The Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and have been a family owned and run business for over a century. The Group now operates out of 13 depots spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. We provide all automotive services, from the initial sale to the complete care and management of entire fleet, no matter the size and scale. Here at the Guest Motor Group, we strive to provide the highest quality of automotive service to all our stakeholders, through fair and understanding interactions.
Employee Benefits
- Paid Overtime.
- Bonus Scheme.
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
Working Hours
9:00am – 6:30pm, Monday to Friday
40 hours per week plus 1 in 4 Saturday mornings.
Main Duties And Responsibilities
- Dealing with customers promptly and exceeding customer expectations both face to face and via the telephone.
- Ability to organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of the team objectives.
- Excellent organisational skills in a customer service environment.
Person Specification
- Prior knowledge of the automotive industry.
- Experience with accounting and payment processes including invoicing and payment collection.
- Computer literate (word, excel and outlook).
- Excellent administration skills.
- Enthusiastic.
- Approachable.
- Outstanding organisation skills.
- Good clear telephone manner.
- Customer service driven.
- Strive to ensure customer satisfaction at all times.
Parts Sales Advisor: Customer-Centric Auto Parts Expert in Stoke-on-Trent employer: Guest Motor Group
Contact Detail:
Guest Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Advisor: Customer-Centric Auto Parts Expert in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research The Guest Group, their values, and what makes them tick. This way, you can tailor your conversations and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceeding customer expectations, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining The Guest Group family.
We think you need these skills to ace Parts Sales Advisor: Customer-Centric Auto Parts Expert in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you go above and beyond to exceed customer expectations, just like we do at The Guest Group.
Highlight Relevant Experience: Make sure to mention any prior knowledge of the automotive industry or experience in sales. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Organised and Clear: Your application should reflect your excellent organisational skills. Keep it tidy, concise, and easy to read. We appreciate clarity, so make sure your points are well-structured and to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Guest Motor Group
✨Know Your Automotive Stuff
Brush up on your knowledge of the automotive industry, especially anything related to Iveco and Fiat Professional. Being able to discuss specific parts, services, or trends will show that you're not just a customer service pro but also genuinely interested in the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. The Guest Group values exceeding customer expectations, so be ready to share how you've handled challenging situations and turned them into positive outcomes.
✨Organise Your Thoughts
Since the role requires excellent organisational skills, think about how you can demonstrate this during the interview. You might want to outline how you prioritise tasks or manage your time effectively, perhaps even using a real-life example to illustrate your point.
✨Practice Your Communication
With a focus on clear communication, especially over the phone, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your telephone manner and ensure you come across as approachable and enthusiastic.
