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For Companies At a Glance
- Tasks: Assist customers, manage bookings, and ensure smooth service operations.
- Company: Join the UK's largest Iveco and Fiat Dealer Group with a century of family heritage.
- Benefits: Enjoy paid overtime, increased holiday entitlement, and a cycle to work scheme.
- Why this job: Be part of a supportive team focused on quality service and customer satisfaction.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Work 40 hours a week, with occasional Saturday mornings on a rota.
The predicted salary is between 24000 - 36000 £ per year.
The Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and has been a family-owned and operated business for over a century.
The Group operates out of 13 depots across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire. We provide comprehensive automotive services, from initial sales to complete fleet management, regardless of size. At the Guest Motor Group, we are committed to delivering the highest quality automotive service to all stakeholders through fair and respectful interactions.
Employee Benefits
- Paid Overtime
- Increased holiday entitlement based on length of service
- Recruitment incentive awards
- Cycle to work scheme
Working Hours
40 hours per week, Monday to Friday, plus Saturday mornings on a rota basis
Main Duties and Responsibilities
- Preparing job cards and raising invoices in accordance with work performed and manufacturer guidelines using Kerridge DMS and external customer authorization platforms
- Answering phone calls and handling customer inquiries
- Managing customer interactions at the Service Reception
- Liaising with technicians and managing workflow to meet customer expectations
- Scheduling service bookings daily
- Coordinating with subcontractors for work arrangements and follow-ups
- Updating customers on requests, costs, and authorizations
- Completing estimates accurately and efficiently
- Booking service appointments to optimize workshop capacity and meet customer needs
Would you like to work for the largest Iveco and Fiat Van Dealer Group in the UK? Join a family-owned company with over 100 years of heritage.
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Service Advisor – Thetford employer: Guest Motor Group
Contact Detail:
Guest Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor – Thetford
✨Tip Number 1
Familiarise yourself with the Kerridge DMS system, as it's crucial for preparing job cards and invoices. Understanding how to navigate this software will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and managing interactions at the Service Reception. Demonstrating your ability to communicate effectively with customers can set you apart from other candidates.
✨Tip Number 3
Research the Guest Motor Group's history and values. Being able to articulate why you want to work for a family-owned business with over a century of heritage will show your genuine interest in the company.
✨Tip Number 4
Prepare examples of how you've successfully managed workflow and scheduling in previous roles. Highlighting your organisational skills will demonstrate that you can meet customer expectations and optimise workshop capacity.
We think you need these skills to ace Service Advisor – Thetford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, automotive knowledge, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for the Guest Motor Group and how your skills can contribute to their commitment to high-quality service.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Guest Motor Group
✨Know the Company Inside Out
Before your interview, make sure you research The Guest Motor Group thoroughly. Understand their history, values, and the services they offer. This will not only show your interest in the company but also help you tailor your answers to align with their mission.
✨Demonstrate Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to manage customer expectations.
✨Familiarise Yourself with Relevant Software
The role involves using Kerridge DMS and other customer authorisation platforms. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new systems.
✨Prepare Questions for Your Interviewers
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific responsibilities of the Service Advisor role. This shows your enthusiasm and helps you assess if the company is the right fit for you.