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For Companies At a Glance
- Tasks: Assist customers with parts inquiries and ensure top-notch service.
- Company: Join the UK's largest Iveco and Fiat Dealer Group, a family-run business for over a century.
- Benefits: Enjoy overtime pay, bonuses, increased holiday, healthcare, and a cycle to work scheme.
- Why this job: Be part of a supportive team in a reputable company focused on customer satisfaction.
- Qualifications: Experience in the automotive industry and strong customer service skills are essential.
- Other info: Work Monday to Friday, 8:00am – 5:00pm, in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
About The Company
The Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and have been a family owned and run business for over a century. The Group now operates out of 13 depots spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. We provide all automotive services, from the initial sale to the complete care and management of entire fleet, no matter the size and scale. Here at the Guest Motor Group, we strive to provide the highest quality of automotive service to all our stakeholders, through fair and understanding interactions.
Employee Benefits
- Overtime payment.
- Bonus Scheme.
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
Working Hours
8:00am – 5:00pm, Monday to Friday
42.5 Hours per week
Main Duties And Responsibilities
- Dealing with customers promptly and exceeding customer expectations both face to face and via the telephone.
- Ability to organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of the team objectives.
- Excellent organisational skills in a customer service environment.
Person Specification
- Prior knowledge of the automotive industry.
- Experience with accounting and payment processes including invoicing and payment collection.
- Computer literate (word, excel and outlook).
- Excellent administration skills.
- Enthusiastic.
- Approachable.
- Outstanding organisation skills.
- Good clear telephone manner.
- Customer service driven.
- Strive to ensure customer satisfaction at all times.
Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK? Would you like to join a family owned and run Company with over 100 years trading behind it? If so then this may be the job for you!
Senior Parts Advisor – West Bromwich employer: Guest Motor Group
Contact Detail:
Guest Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts Advisor – West Bromwich
✨Tip Number 1
Familiarise yourself with the automotive industry, especially regarding Iveco and Fiat vehicles. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with customers face-to-face and over the phone, practice articulating how you would handle various customer scenarios to showcase your problem-solving abilities.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show that you can prioritise effectively, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of The Guest Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Senior Parts Advisor – West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles that involved customer service or parts advising. Use specific examples to demonstrate your skills in organisation and communication.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of their values and how your experience aligns with their commitment to customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your computer literacy and administration skills. Mention any experience you have with accounting processes, invoicing, and payment collection, as these are crucial for the role.
Showcase Customer Service Experience: Provide examples of how you've exceeded customer expectations in previous roles. This could include specific situations where you resolved issues or improved customer satisfaction, which is key for this position.
How to prepare for a job interview at Guest Motor Group
✨Show Your Automotive Knowledge
Make sure to brush up on your knowledge of the automotive industry, especially regarding Iveco and Fiat vehicles. Being able to discuss specific models or recent developments in the industry will demonstrate your genuine interest and expertise.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you exceeded customer expectations. Highlight your ability to handle difficult situations and how you maintained a positive attitude while ensuring customer satisfaction.
✨Organisational Skills are Key
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, as this role requires excellent organisational skills.
✨Practice Clear Communication
Since the role involves a lot of customer interaction, practice your telephone manner and face-to-face communication skills. Be clear and concise in your responses during the interview, showcasing your ability to communicate effectively with customers and colleagues alike.