Senior Parts Advisor – West Bromwich

The Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Professional Dealer and have been a family owned and run business for over a century.

The Group now operates out of 13 depots spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire. We provide all automotive services, from the initial sale to the complete care and management of entire fleet, no matter the size and scale. Here at the Guest Motor Group, we strive to provide the highest quality of automotive service to all our stakeholders, through fair and understanding interactions.

Employee Benefits

• Overtime payment.
• Bonus Scheme.
• Increased holiday entitlement with length of service.
• Recruitment incentive awards.
• Cycle to work scheme.

Working Hours

8:00am – 5:00pm, Monday to Friday

Main Duties and Responsibilities

• Dealing with customers promptly and exceeding customer expectations both face to face and via the telephone
• Ability to organise and prioritise work effectively to achieve targets in a timely and efficient manner
• Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of the team objectives
• Excellent organisational skills in a customer service environment

Person Specification

• Prior knowledge of the automotive industry.
• Experience with accounting and payment processes including invoicing and payment collection
• Computer literate (word, excel and outlook).
• Approachable.
• Good clear telephone manner.
• Strive to ensure customer satisfaction at all times.