At a Glance
- Tasks: Manage key client relationships and ensure top-notch fleet management services.
- Company: Join Sentinel Fleet Management, a leader in comprehensive fleet services.
- Benefits: Enjoy increased holiday entitlement, recruitment incentives, and a cycle to work scheme.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Be a dynamic leader driving success and enhancing client experiences in fleet operations.
- Qualifications: Experience in fleet operations, strong communication skills, and team leadership.
The predicted salary is between 40000 - 50000 £ per year.
Sentinel Fleet Management is a trusted UK-wide provider of comprehensive fleet services, offering scheduled and unscheduled maintenance, mobile repairs, grey fleet support, recharge management, and full compliance via tailored plans and technology-driven solutions. As part of the Guest Motor Group, Sentinel brings over a century of automotive service excellence and access to a national network of manufacturer-trained technicians and advanced IT systems.
What We Offer
- Increased holiday entitlement with length of service
- Recruitment incentive awards
- Cycle to work scheme
Working Hours
42.5 Hours per Week, Monday to Friday
Role Purpose and Responsibilities
As Key Account Manager at Sentinel, you will be instrumental in fostering and managing relationships with our key clients. Your goal will be to ensure their needs are met while driving success in our fleet management services. This role demands a dynamic leader with a solid understanding of fleet operations, exceptional customer service, and strategic account management.
Key Responsibilities
- Serve as the primary contact for all client inquiries, issues and escalations
- Cultivate and maintain strong, long-lasting relationships with key clients.
- Ensure both internal and external key performance indicators (KPIs) are met or exceeded
- Prepare and present regular reports on account status, performance metrics, and key insights to clients through periodic MI Packs and delivered in review meetings
- Oversee and track current projects to guarantee smooth and timely delivery by conducting daily, weekly, and monthly touchpoints with key clients to provide project updates and discuss relevant issues.
- Manage a team of maintenance controllers to ensure timely and effective delivery of fleet management services, including maintenance and compliance.
- Coordinate with internal department and group teams for a unified approach to client management.
- Monitor service quality and proactively resolve any delivery issues that may arise.
- Address client concerns and challenges promptly, working to find effective solutions that enhance the client experience
- Integrate client feedback into service improvement initiatives.
- Stay up to date on industry knowledge and trends and changes to customers operations
- Identify opportunities for upselling and cross-selling to increase revenue from existing accounts.
- Support employee development initiatives and carry out 6 monthly performance reviews, setting individual objectives in line with overall company objectives to deliver on financial and operational KPI’s
- Identify training needs within the teams and coordinate training programs to enhance operational skills.
- Support Head of Fleet Operations with ad-hoc tasks where required and provide performance reports, insights, and recommendations.
Must have experience in leading teams and industry knowledge
- Exceptional interpersonal and communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple key accounts with effective prioritisation.
- Integrity & Accountability
- Proficiency in Microsoft Office Suite, CRM systems, and fleet management software
- Proven track record in a fleet operations role within logistics, transport, or fleet management.
- Strong knowledge of UK transport regulations, Operator Licensing, and health & safety requirements.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Key Account Manager – South Normanton employer: Guest Motor Group
At Sentinel Fleet Management, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee growth and development. As a Key Account Manager in South Normanton, you will benefit from increased holiday entitlement, recruitment incentive awards, and a cycle to work scheme, all while working within a dynamic team dedicated to delivering top-notch fleet management services. Join us to be part of a century-long legacy of automotive excellence, where your contributions directly impact client satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager – South Normanton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Guest Motor Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Guest Motor Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Guest Motor Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager – South Normanton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Guest Motor Group:This is your chance to really connect with the team at Guest Motor Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Guest Motor Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Guest Motor Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Guest Motor Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Guest Motor Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
