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- Tasks: Assist guests with luggage and provide excellent service in a vibrant hotel environment.
- Company: Join the Meliá family at a modern hotel near Regent’s Park.
- Benefits: Competitive salary, hotel discounts, health cover, and personal development opportunities.
- Other info: Enjoy career growth and a supportive, diverse workplace culture.
- Why this job: Be part of a global team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and fluency in English; Spanish is a plus.
The predicted salary is between 10 - 13 £ per hour.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About Meliá White House Hotel NW1 3UP: Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
Salary package for Part-time role: £5,340
- Hotel discounts
- Health cash back plan
- Meals on duty
- Pension scheme
- Loyalty rewards and referral bonuses
Mission: Assist guests by providing courteous and efficient service. Carry luggage for guests arriving and departing from the hotel, ensuring the safety and security of the luggage while it is in the hotel's possession. Deliver guests' messages and mail according to the standards. Additionally, help with housekeeping and light maintenance tasks.
Responsibilities will include, but are not limited to:
- Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis.
- To set consistent high standards of Health and Safety in all working practices.
- Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
- Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
- To ensure that all areas concerned with the department are kept clean and tidy at all times.
What are we looking for?
- Experience in a related activity
- Fluency in English
- Spanish knowledge would be a plus
The successful candidate must already have eligibility to work in the UK.
Competitive Salary
Holidays: 28 days’ holiday including 8 public holidays (prorated)
Contributory pension scheme
Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
Discounted dental and health cover with HSF
Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts: with Perks at Work
At Meliá we are all VIP great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
Equality and Diversity Statement: At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".
Luggage Porter employer: Guest Experience
Contact Detail:
Guest Experience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Meliá White House. Familiarise yourself with their values and what makes them unique. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Luggage Porter, you'll be interacting with guests all the time. Brush up on your English and maybe even learn a few Spanish phrases. It’ll impress the hiring team and make you stand out!
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you’ve gone above and beyond for someone. Whether it’s handling complaints or just being friendly, these stories will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Don’t miss out on the chance to join the Meliá family!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Meliá family.
Tailor Your Application: Make sure to tailor your application to the Luggage Porter position. Highlight any relevant experience and skills that match the job description, especially your ability to provide excellent customer service.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for spelling or grammar mistakes – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Guest Experience
✨Know the Hotel Inside Out
Before your interview, take some time to research Meliá White House. Familiarise yourself with its location, services, and values. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As a Luggage Porter, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to handle complaints professionally and efficiently, as this is crucial in the hospitality industry.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role you’re applying for. Remember, you’ll be representing the hotel’s image!
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions. Inquire about the team culture, training opportunities, or what a typical day looks like for a Luggage Porter. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.