At a Glance
- Tasks: Manage guest luggage and provide exceptional customer service with a personal touch.
- Company: Join the vibrant ME by Meliá family in a dynamic hotel environment.
- Benefits: Earn from £13.33 per hour plus tips, enjoy hotel discounts, and access health benefits.
- Other info: Opportunities for career growth across 350+ hotels worldwide.
- Why this job: Be part of a cultural hub and create memorable experiences for guests.
- Qualifications: Team player with attention to detail and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
About ME London Hotel, WC2R 1HA ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment, if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.
Salary package: from £13.33 per hour (base) plus up to £4,000 inclusive of Service Charge, Four on, Four off working pattern, Hotel discounts, Uniform, Health cash back plan, Meals on duty, Pension scheme, Loyalty rewards and referral bonuses, many more.
Job Mission
The Night Luggage Porter, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.
What will I have to do?
- To carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
- Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.
- Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
What are we looking for?
- A team player
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
- Experience in high pressured environments
Our Benefits Package Includes:
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK.
At Meliá we are all VIP. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Night Luggage Porter in London employer: Guest Experience
Meliá offers an exceptional work environment where employees are treated like family and have access to endless growth opportunities across a global network of hotels. At ME London, you will be part of a vibrant culture that celebrates music, art, and gastronomy, all while enjoying competitive benefits such as hotel discounts, a contributory pension scheme, and personal development programmes. Join us to not only enhance your career but also to create memorable experiences for our guests in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Night Luggage Porter in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on that Night Luggage Porter role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your energy shine through. Meliá is all about that vibrant culture, so be yourself and show them why you’d be a great fit for their team.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and handling guest requests. Think about how you can demonstrate your attention to detail and ability to work under pressure – these are key for a Night Luggage Porter.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from Meliá. Don’t miss out on your chance to join this amazing team!
We think you need these skills to ace Night Luggage Porter in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and culture. Remember, we’re looking for someone who connects with the ME by Meliá vibe!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Night Luggage Porter role. Mention any relevant experience in high-pressure environments and your ability to manage guest requests effectively. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role. Less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our amazing benefits package there. We can’t wait to hear from you!
How to prepare for a job interview at Guest Experience
✨Know the Brand
Before your interview, take some time to really understand Meliá and what they stand for. Familiarise yourself with their culture, values, and the unique experience they offer guests. This will help you connect your personal style and energy to the brand during the interview.
✨Showcase Your Customer Service Skills
As a Night Luggage Porter, you'll be the face of the hotel for many guests. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to anticipate needs and handle requests efficiently, as this is key to achieving total guest satisfaction.
✨Practice Multilingual Communication
If you speak multiple languages, make sure to mention this in your interview. Practice how you would communicate with guests in different languages, especially if you have experience in high-pressure environments. This can set you apart from other candidates and show your adaptability.
✨Dress the Part
First impressions matter! Dress smartly and in line with the hotel's vibe. A polished appearance reflects your attention to detail and professionalism, which are crucial traits for a Night Luggage Porter. Plus, it shows that you respect the opportunity and are serious about the role.
