At a Glance
- Tasks: Welcome guests with warmth and provide exceptional service throughout their stay.
- Company: Join the Meliá family, a global leader in hospitality.
- Benefits: 28 days holiday, pension scheme, health cover, and travel discounts.
- Other info: Endless career growth opportunities across 350+ hotels worldwide.
- Why this job: Be part of a vibrant team and create unforgettable experiences for guests.
- Qualifications: Must be eligible to work in the UK and have a passion for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
Doorman/Woman Mission: The Doorman/Woman is a key position as it is one of the first persons to welcome our guests to the hotel. He/She has to ensure that all guests receive a warm welcome by cordially greeting them and also by offering extra services such as escorting to the lobby and finding a taxi.
What will you be doing?
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully, to store them safely, avoiding damage or loss.
- To check car park log book at the start of each shift.
- To manage and provide Valet Parking Service to/from contracted offsite nearby car park.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests/visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- To assist in securing taxis/transportation for guests/visitors.
- To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
Our Benefits Package Includes:
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme and Life Assurance
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK.
At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Doorman in London employer: Guest Experience
ME London is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering a competitive salary and generous benefits including 28 days of holiday. As part of the Meliá family, you will have access to global opportunities for growth and development, making it an ideal place for those looking to create memorable experiences in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Doorman in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Guest Experience. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Guest Experience
Don't be shy about reaching out to Guest Experience directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Doorman in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Guest Experience and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Guest Experience
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
