At a Glance
- Tasks: Deliver exceptional customer experiences and manage guest relations in a vibrant hotel environment.
- Company: Join Meliá, a global hospitality leader with a family-like culture.
- Benefits: Enjoy competitive salary, 28 days holiday, travel discounts, and personal development opportunities.
- Other info: Diversity and inclusion are at our core; we value every unique contribution.
- Why this job: Be part of an inspiring journey with endless growth and career progression worldwide.
- Qualifications: Team player with strong attention to detail and fluent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries, all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Our Benefits Package Includes:
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays
- Seasonal Ticket Loan
- Contributory pension scheme and Life Assurance
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
The successful candidate must already have eligibility to work in the UK.
Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
What will I have to do?
- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Efficiently use the different customer experience management tools.
- Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
What are we looking for?
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present".
Aura Host/Guest Relation Associate in London employer: Guest Experience
Meliá offers an inspiring work environment where employees are treated like family and encouraged to take ownership of their professional journeys. With a competitive benefits package, including generous holiday allowances, personal development programmes, and opportunities for career growth across a global network of over 350 hotels, Meliá is dedicated to fostering a culture of excellence and inclusivity. Join us in London and experience the warmth and passion that make working at Meliá truly unforgettable.
StudySmarter Expert Advice🤫
We think this is how you could land Aura Host/Guest Relation Associate in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Meliá's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the Aura Host role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your customer service skills.
✨Tip Number 3
Show off your personality! Meliá is all about warmth and connection, so don’t be shy to let your unique traits shine through during the interview. Share personal stories that highlight your attention to detail and team spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Meliá family. Let’s get you on this exciting journey!
We think you need these skills to ace Aura Host/Guest Relation Associate in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Aura Host role. Highlight your relevant experience and skills that match what we’re looking for, like attention to detail and team spirit. It shows us you really care!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and qualifications. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Guest Experience
✨Know Your Customer Experience Tools
Familiarise yourself with the customer experience management tools mentioned in the job description. Be ready to discuss how you would use these tools to enhance guest satisfaction and personalise their stay.
✨Showcase Your Attention to Detail
Prepare examples that highlight your strong attention to detail. Whether it’s managing a guest's preferences or ensuring compliance with sensory architecture, demonstrate how your meticulous nature can contribute to an exceptional guest experience.
✨Emphasise Teamwork and Communication
As a team player, be prepared to share experiences where you successfully collaborated with others. Highlight your communication skills, especially if you speak multiple languages, as this can be a significant asset in a diverse environment like Meliá.
✨Express Your Passion for Hospitality
Convey your enthusiasm for the hospitality industry and your desire to create memorable experiences for guests. Share why you want to be part of Meliá and how you align with their values of warmth, proximity, and passion.
