Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable guest experiences and elevate the ME brand through personalised service.
- Company: Join Meliá, a global hospitality leader with a supportive family culture.
- Benefits: Competitive pay, hotel discounts, health plan, and 29 days holiday.
- Other info: Diverse and inclusive workplace with endless career opportunities.
- Why this job: Shape memorable journeys for guests while growing your career worldwide.
- Qualifications: Experience in luxury hospitality and a passion for guest relations.
The predicted salary is between 30000 - 40000 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Location: London, UK
Package: Competitive package, 10% annual performance bonus, plus service charge
What’s in it for you?
- Competitive compensation package
- Global career opportunities across 350+ hotels
- Hotel discounts for you, your friends & family worldwide
- Health medical cash plan
- Company pension scheme 5%
- Loyalty rewards & refer-a-friend bonus
- 29 days’ holiday including bank holidays
- Unlimited access to Meliá’s global e-learning platform
- Career growth within a global hospitality brand
- High-street savings through Perks at Work
- Meals on duty
Mission
As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection.
Key Responsibilities
- Bring the ME brand to life through service style, guest interaction and atmosphere
- Curate and elevate the end-to-end guest journey, from arrival to departure
- Build strong relationships with VIP, loyal and high-value guests
- Anticipate guest needs and deliver personalised, meaningful experiences
- Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy
- Collaborate with Marketing to support events, activations and cultural programming
- Identify opportunities to enhance guest experience and perceived value
- Monitor guest feedback and implement continuous improvements
- Coordinate with all departments to ensure seamless and elevated service delivery
- Contribute to the development of signature touchpoints and brand-led experiences
What we’re looking for
- Experience in luxury or lifestyle hospitality environments
- Background in Guest Experience, Front Office leadership, VIP relations or concierge
- Strong understanding of high-end service and personalised guest journeys
- Charismatic, emotionally intelligent and guest-focused approach
- Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy)
- Excellent communication and interpersonal skills
- Ability to think strategically and execute operationally
- Strong organisational skills and attention to detail
- Commercial awareness and understanding of guest value perception
- Fluency in English (additional languages are a plus)
At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or continuing to grow your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Assistant Guest Relations Manager in London employer: Guest Experience
Contact Detail:
Guest Experience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Relations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to current employees at Meliá on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your charisma shine through. Meliá is all about creating memorable experiences, so be sure to showcase how you can bring that vibe to the team.
✨Tip Number 3
Research, research, research! Dive deep into Meliá’s brand values and guest experience philosophy. The more you know, the better you can tailor your conversations and demonstrate how you fit into their vision of luxury hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Meliá family. Let’s make this happen!
We think you need these skills to ace Assistant Guest Relations Manager in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest relations and hospitality. Make it engaging and memorable!
Tailor Your Application: Make sure to customise your application for the Assistant Guest Relations Manager role. Highlight your relevant experience in luxury or lifestyle hospitality environments and how it aligns with our mission at Meliá. This shows us you’re genuinely interested!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your skills in guest experience and personalised service. We love seeing how you've made a difference in previous positions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Guest Experience
✨Know the Brand Inside Out
Before your interview, dive deep into Meliá's values and the ME brand. Understand their mission to create personalised guest experiences and think about how you can embody that in your role as Assistant Guest Relations Manager.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past roles where you've enhanced guest experiences or built strong relationships with VIP guests. Highlight your ability to anticipate needs and deliver memorable moments that align with high-end service expectations.
✨Be Culturally Aware
Since the role involves connecting guests with local culture, brush up on current lifestyle trends in art, music, and gastronomy. Be ready to discuss how you can incorporate these elements into the guest experience at Meliá.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about how Meliá measures guest satisfaction or what initiatives they have in place for continuous improvement in guest relations.