At a Glance
- Tasks: Manage VIP guest experiences and create personalised stays at a luxury hotel.
- Company: Join the Meliá family, a global leader in hospitality.
- Benefits: 28 days holiday, pension scheme, discounts, and career development opportunities.
- Other info: Enjoy meals on duty, payday parties, and a supportive work culture.
- Why this job: Be a city insider and make guests feel like VIPs every day.
- Qualifications: Team player with strong London knowledge and attention to detail.
The predicted salary is between 28103 - 34348 £ per year.
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It is knowing that the world is yours and that you can work in many countries.
And all with the feeling that you are part of a big family.
About Meliá White House Hotel NW1 3UP
Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street.
Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.
Job Mission
The Junior Concierge is in charge of managing the entire VIP guest experience and that of guests staying in the superior attribute rooms in the hotel, always offering them unique and personalised experiences in the destination and committing to achieving excellence in the satisfaction of these guests.
Responsibilities will include, but are not limited to
- Manage the arrival of guests, ensuring that they have all the information about the hotel services and facilities during their stay.
- Efficiently manage all guests’ requests, in terms of information, requests and/or special services, applying upselling and cross-selling techniques to optimize the hotel’s extra revenues and committing to achieve their complete satisfaction.
- As a destination ambassador, they are responsible for being a city insider and bringing the local culture closer to the guest, offering them destination experiences according to their tastes and preferences.
- Coordinate butler services, committing to service excellence.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
- Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Support with the digital experience of guests during their stay, as per the global strategy.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
What We’re Looking For
- A team player
- Strong knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
- High attention to detail
Benefits
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
- Meals on duty, Payday Parties and Laundry
We are an equal opportunity employer and value diversity.
We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.
We believe that diversity and inclusion among our teammates are critical to our success as a global company.
In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team.
In this sense, our motto is "Towards a sustainable future, from a responsible present" Thanks to all the collaborators we make it possible.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP people.
Compensation: Competitive salary
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Junior Concierge employer: Guest Experience
ME London is an exceptional employer that prioritises a vibrant work culture and employee well-being, offering a competitive salary and generous benefits including 28 days of holiday. As part of the Meliá family, you will have access to global opportunities for growth and development, making it an ideal place for those looking to create memorable experiences in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Guest Experience. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Guest Experience
Don't be shy about reaching out to Guest Experience directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Junior Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Guest Experience and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Guest Experience
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
