At a Glance
- Tasks: Lead a team to provide exceptional guest service and manage luggage handling.
- Company: Join the Meliá White House, a modern hotel in the heart of London.
- Benefits: Enjoy competitive pay, 28 days holiday, and global employee discounts.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Senior Luggage Porter
Department: Concierge
Location: London, NW1 3UP
Hotel: Meliá White House
Salary Package: Competitive salary + service charge
About Meliá White House
Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With extensive meeting and event facilities and a strong reputation for service excellence, the hotel welcomes both domestic and international guests seeking an exceptional stay in the heart of London.
What’s in it for you?
- Competitive salary plus service charge
- 28 days’ holiday including public holidays
- Contributory pension scheme
- Health cash plan and discounted dental cover
- Refer-a-friend bonus
- Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
- Food & beverage discounts (subject to outlet participation)
- Unlimited access to Meliá’s global online learning platform
- Career development opportunities across more than 350 hotels worldwide
- High‑street discounts and team celebrations
Mission
As a Senior Luggage Porter, you will deliver an exceptional first and last impression to all guests, ensuring a warm welcome, seamless luggage handling, and professional coordination of transport and guest services. You will lead the Luggage Porter and Doorman team, ensuring the highest standards of service, safety, and operational excellence are maintained at all times.
Key Responsibilities
- Lead the Luggage Porter and Doorman team to deliver a consistently warm and professional welcome
- Ensure all guests are greeted using correct phraseology and assisted with arrivals and departures
- Handle guest luggage safely and securely at all times
- Coordinate transportation requests with the Concierge Desk, following hotel procedures
- Deliver messages, mail, and packages in line with departmental SOPs
- Oversee daily departmental operations, ensuring adequate staffing and smooth shift handovers
- Maintain cleanliness and organisation of entrances, courtyards, and concierge areas
- Handle guest queries and complaints efficiently and professionally
- Ensure compliance with Health & Safety, Fire, and Security procedures
- Maintain effective communication with all hotel departments to support seamless guest service
What are we looking for?
- Previous experience in a Concierge or Luggage Porter role within a 4- or 5-star hotel
- Supervisory or team‑leading experience preferred
- Excellent communication skills and professional presentation
- Strong knowledge of guest service standards and hospitality etiquette
- Ability to handle guest concerns calmly and efficiently
- Good organisational skills with attention to detail
- Understanding of Health & Safety and security procedures
- Positive, proactive, and team‑oriented attitude
- Flexibility to work shifts, including weekends and holidays
- Eligibility to work in the UK is essential
Because belonging to the great Meliá family is being VIP. At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.
Our Commitment to Diversity & Inclusion
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Concierge employer: Guest Experience
Meliá White House is an exceptional employer located in the heart of London, offering a competitive salary and a range of benefits including 28 days of holiday, a contributory pension scheme, and extensive career development opportunities across a global network of over 350 hotels. Our vibrant work culture prioritises employee well-being and growth, fostering a supportive environment where every team member is valued and inspired to deliver outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that dream job at Meliá.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel, be ready to introduce yourself and share why you're the perfect fit for the Senior Luggage Porter role. Confidence is key!
✨Tip Number 3
Show up prepared! If you land an interview, research Meliá White House and its values. Be ready to discuss how your experience aligns with their commitment to exceptional guest service and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Meliá family.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application to the Senior Luggage Porter role. Highlight your relevant experience in concierge or luggage handling, and don’t forget to mention any supervisory skills you have!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing team!
How to prepare for a job interview at Guest Experience
✨Know the Hotel Inside Out
Before your interview, take some time to research Meliá White House. Familiarise yourself with its location, services, and guest offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Guest Service Skills
As a Senior Luggage Porter, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints calmly and efficiently, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, be ready to discuss your supervisory experience. Share specific instances where you successfully managed a team or resolved conflicts. This will illustrate your capability to maintain high service standards and operational excellence.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This reflects your understanding of the industry’s standards and shows that you take the opportunity seriously.
