At a Glance
- Tasks: Deliver exceptional customer experiences and manage guest relations in a vibrant hotel environment.
- Company: Join Meliá, a global leader in hospitality with opportunities across many countries.
- Benefits: Enjoy competitive salary, 28 days holiday, travel discounts, and personal development programmes.
- Other info: Access to over 350 hotels worldwide and high street discounts through Perks at Work.
- Why this job: Be part of a dynamic team that values diversity and offers fantastic career growth.
- Qualifications: Team player with attention to detail and strong communication skills; multilingual is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Joining Meliá is an opportunity for professional growth and a chance to work in many countries. The successful candidate must already have eligibility to work in the UK.
Benefits
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays
- Seasonal Ticket Loan
- Contributory pension scheme and Life Assurance
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
Responsibilities
- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Efficiently use the different customer experience management tools.
- Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
Qualifications
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Aura Host/Guest Relation Associate in City of Westminster employer: Guest Experience
Meliá offers a vibrant work culture that prioritises professional growth and employee satisfaction, making it an excellent employer for those seeking a rewarding career in hospitality. With competitive salaries, generous holiday allowances, and extensive personal development programmes, team members enjoy unique benefits such as discounted stays at Meliá hotels worldwide and access to a global network of over 350 properties. Located in the heart of London, this role provides an exciting opportunity to engage with diverse guests while contributing to an exceptional customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Aura Host/Guest Relation Associate in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Meliá through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and guest relations. Think about how you can showcase your attention to detail and team spirit – these are key for the Aura Host role!
✨Tip Number 3
Show off your language skills! If you speak multiple languages, make sure to highlight this during your interview. It’s a big plus in the hospitality industry and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining the Meliá family and enjoying those fab employee benefits!
We think you need these skills to ace Aura Host/Guest Relation Associate in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Aura Host role. Highlight any customer service experience and your ability to work in a team, as these are key for us at Meliá.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the opportunity and how you can contribute to our mission of exceeding customer expectations. Keep it personal and engaging!
Showcase Your Language Skills:If you speak multiple languages, don’t forget to mention them! Being fluent in different languages can really set you apart and enhance the guest experience, which is super important for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining the Meliá family!
How to prepare for a job interview at Guest Experience
✨Know Your Stuff
Before the interview, make sure you’re familiar with Meliá's values and the specific responsibilities of the Aura Host role. Research their customer service standards and think about how you can contribute to enhancing guest experiences.
✨Showcase Your People Skills
As a Guest Relation Associate, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to personalising their stay and exceeding expectations.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various guest situations. Think through potential scenarios, like managing a complaint or creating a memorable experience, and outline your approach to resolving issues effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows respect for the company and the role you’re applying for, and it sets a positive tone for the conversation.
