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For Companies At a Glance
- Tasks: Create unforgettable guest experiences and elevate the ME brand through personalised service.
- Company: Join Meliá, a global hospitality leader with a warm and supportive culture.
- Benefits: Competitive pay, hotel discounts, health plan, and 29 days holiday.
- Other info: Diverse and inclusive environment with endless career growth opportunities.
- Why this job: Be part of a passionate team and make a real impact on guest journeys.
- Qualifications: Experience in luxury hospitality and a flair for guest relations.
The predicted salary is between 36000 - 60000 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: Guest Experience / Management
Location: London, UK
Reports to: Hotel Manager
Package: Competitive package, 10% annual performance bonus, plus service charge
What’s in it for you?
- Competitive compensation package
- Global career opportunities across 350+ hotels
- Hotel discounts for you, your friends & family worldwide
- Health medical cash plan
- Company pension scheme
- 5% Loyalty rewards & refer-a-friend bonus
- 29 days’ holiday including bank holidays
- Unlimited access to Meliá’s global e-learning platform
- Career growth within a global hospitality brand
- High‑street savings through Perks at Work
- Meals on duty
Mission
As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection.
Key Responsibilities
- Bring the ME brand to life through service style, guest interaction and atmosphere
- Curate and elevate the end-to-end guest journey, from arrival to departure
- Build strong relationships with VIP, loyal and high‑value guests
- Anticipate guest needs and deliver personalised, meaningful experiences
- Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy
- Collaborate with Marketing to support events, activations and cultural programming
- Identify opportunities to enhance guest experience and perceived value
- Monitor guest feedback and implement continuous improvements
- Coordinate with all departments to ensure seamless and elevated service delivery
- Contribute to the development of signature touchpoints and brand‑led experiences
What we’re looking for
- Experience in luxury or lifestyle hospitality environments
- Background in Guest Experience, Front Office leadership, VIP relations or concierge
- Strong understanding of high‑end service and personalised guest journeys
- Charismatic, emotionally intelligent and guest‑focused approach
- Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy)
- Excellent communication and interpersonal skills
- Ability to think strategically and execute operationally
- Strong organisational skills and attention to detail
- Commercial awareness and understanding of guest value perception
- Fluency in English (additional languages are a plus)
Because belonging to the great Meliá family is being VIP. At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or continuing to grow your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Assistant Guest Relations Manager in City of Westminster employer: Guest Experience
Contact Detail:
Guest Experience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Relations Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Meliá. A friendly chat can open doors and give you insider info about the company culture and job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your charisma shine through. Remember, they’re looking for someone who can connect with guests and create memorable experiences, so be yourself and share your passion for hospitality.
✨Tip Number 3
Do your homework! Research Meliá’s values and recent initiatives. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your skills.
We think you need these skills to ace Assistant Guest Relations Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest relations and hospitality. Make it engaging and relatable!
Tailor Your Application: Make sure to customise your application for the Assistant Guest Relations Manager role. Highlight your relevant experience in luxury hospitality and how it aligns with our mission at Meliá. This shows us you’re genuinely interested!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your skills in guest experience and VIP relations. We love seeing how you’ve made a difference in previous positions, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Guest Experience
✨Know the Brand Inside Out
Before your interview, dive deep into Meliá's brand values and mission. Understand how they bring the ME brand to life and think about how you can contribute to that vision. This will show your genuine interest and help you connect your experience with their goals.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past roles where you've enhanced guest experiences or built strong relationships with VIPs. Highlight your ability to anticipate needs and deliver personalised service, as this is crucial for the Assistant Guest Relations Manager role.
✨Be Culturally Aware
Since the role involves connecting guests with local lifestyle trends, brush up on current art, music, and gastronomy scenes in London. Being able to discuss these topics will demonstrate your cultural awareness and passion for creating memorable guest experiences.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about how the hotel measures guest satisfaction or what initiatives are in place to enhance the guest journey. This shows your strategic thinking and genuine interest in contributing to their success.