At a Glance
- Tasks: Ensure exceptional customer experiences and manage guest relations in a vibrant hotel environment.
- Company: Join Meliá, a global leader in hospitality with a focus on professional growth.
- Benefits: Enjoy competitive salary, 28 days holiday, travel discounts, and personal development opportunities.
- Other info: Access to over 350 hotels globally and fantastic employee perks.
- Why this job: Be part of a dynamic team that values diversity and offers career progression worldwide.
- Qualifications: Team player with attention to detail and strong communication skills; multilingual is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Joining Meliá is an opportunity for professional growth and a chance to work in many countries. The successful candidate must already have eligibility to work in the UK.
Benefits
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays
- Seasonal Ticket Loan
- Contributory pension scheme and Life Assurance
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
Responsibilities
- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
Qualifications
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Aura Host/Guest Relation Associate employer: Guest Experience
Meliá offers a vibrant work culture that prioritises professional growth and employee satisfaction, making it an excellent employer for those seeking a rewarding career in hospitality. With competitive salaries, generous holiday allowances, and extensive personal development programmes, employees can thrive in a supportive environment while enjoying unique benefits such as discounted stays at Meliá hotels worldwide. The opportunity to connect with a global network of over 350 hotels ensures that team members can advance their careers while experiencing diverse cultures and locations.
StudySmarter Expert Advice🤫
We think this is how you could land Aura Host/Guest Relation Associate
✨Tip Number 1
Get to know the company culture! Before your interview, check out Meliá's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Aura Host role and be ready to share examples of your customer service experience.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a hospitality role where presentation is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aura Host/Guest Relation Associate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and hospitality.
Tailor Your Application:Make sure to customise your application for the Aura Host role. Highlight your relevant experience and skills that match the job description. We love seeing how you can contribute to our team and enhance the guest experience!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the position. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Meliá family!
How to prepare for a job interview at Guest Experience
✨Know Your Stuff
Before the interview, make sure you research Meliá and understand their values, especially around customer satisfaction and personalisation. Familiarise yourself with their hotels and services, so you can speak confidently about how you would enhance the guest experience.
✨Showcase Your Skills
Highlight your attention to detail and any relevant experience in customer service. Be ready to share specific examples of how you've exceeded customer expectations in the past. This will demonstrate that you can handle the responsibilities of an Aura Host effectively.
✨Be a Team Player
Since teamwork is crucial for this role, prepare to discuss how you collaborate with others. Think of instances where you’ve worked well in a team setting, especially in high-pressure situations, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes and career growth opportunities at Meliá. This shows your interest in personal development and commitment to the company’s values.
