At a Glance
- Tasks: Ensure exceptional customer experiences and manage guest interactions in a vibrant hotel environment.
- Company: Join Meliá, a global leader in hospitality with opportunities across the world.
- Benefits: Enjoy competitive salary, 28 days holiday, travel discounts, and personal development programmes.
- Other info: Access to over 350 hotels worldwide and high street discounts for employees.
- Why this job: Be part of a dynamic team that values diversity and offers fantastic career growth.
- Qualifications: Team player with attention to detail and strong communication skills; multilingual is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Joining Meliá is an opportunity for professional growth and a chance to work in many countries. The successful candidate must already have eligibility to work in the UK.
Benefits
- Competitive Salary
- Holidays: 28 days’ holiday including 8 public holidays
- Seasonal Ticket Loan
- Contributory pension scheme and Life Assurance
- Discounted dental and health cover with HSF
- Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
- Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
Job Mission
The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
Responsibilities
- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Efficiently use the different customer experience management tools.
- Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Manage the guests’ digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
Qualifications
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
Aura Host employer: Guest Experience
Meliá offers a vibrant work culture that prioritises professional growth and employee satisfaction, making it an excellent employer for those seeking to thrive in the hospitality industry. With competitive salaries, generous holiday allowances, and extensive personal development programmes, team members enjoy unique benefits such as discounted stays at Meliá Hotels worldwide and access to a global network of over 350 hotels. Located in the heart of London, this role as an Aura Host not only allows you to enhance customer experiences but also provides a platform for career advancement in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aura Host
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Meliá through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team dynamics. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your personality! When you get the chance to meet the hiring team, let your passion for hospitality shine through. They want to see how you can enhance the guest experience at Meliá.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Meliá family.
We think you need these skills to ace Aura Host
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aura Host role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Personality:Don’t be afraid to let your personality shine through in your application! We’re looking for team players who are passionate about providing excellent customer experiences. Share a bit about yourself and what excites you about working with us at Meliá.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Guest Experience
✨Know Your Stuff
Before the interview, make sure you’re familiar with Meliá's values and the specific responsibilities of the Aura Host role. Research their customer service standards and think about how you can contribute to enhancing guest experiences.
✨Showcase Your Skills
Prepare examples that highlight your attention to detail and teamwork. Think of situations where you’ve gone above and beyond for customers or worked effectively in a team. This will demonstrate your fit for the role and the company culture.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Consider how you would handle specific scenarios, like managing a guest incident or personalising a stay, to show you’re ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This shows your genuine interest and helps you understand how you can thrive as an Aura Host at Meliá.
