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- Tasks: Lead a team to create unforgettable guest experiences at The Ned.
- Company: Join The Ned, a vibrant hub of hospitality and community.
- Benefits: Enjoy competitive salary, complimentary meals, and exclusive discounts.
- Why this job: Be part of a dynamic team that values diversity and exceptional service.
- Qualifications: Proven leadership experience and a passion for outstanding guest service.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 38000 - 42000 £ per year.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience Manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.
Reporting into the Head of Guest Experience, you will:
- Support the Head of GEC in delivering all operational, commercial, experiential, and people performance.
- Assist with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team.
Shifts vary, starting as early as 7am and finishing as late as 11pm.
What The Ned can give you:
- Salary between £38,000- £42,000 including service charge, depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous leadership experience with a proven track record of delivering outstanding guest service, and people management.
- A commercial mindset is non-negotiable in our leaders. As a manager, you will support your Head of Department in delivering excellent financial performance and results.
- Our operation can be a high-pressure environment, but you’ll be the steady presence that our team looks to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time will be second nature to you.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as Guest Experience Manager.
Guest Experience Manager in City of London employer: Guest Experience, London
Contact Detail:
Guest Experience, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in City of London
✨Tip Number 1
Get to know The Ned inside out! Familiarise yourself with everything from the restaurants to the spa. When you walk into that interview, your passion and knowledge will shine through, making you stand out as the perfect fit for the Guest Experience Manager role.
✨Tip Number 2
Practice your people skills! As a leader, you'll need to show how you can inspire and manage a team. Think of examples from your past experiences where you've successfully led a team or resolved conflicts. This will help us see your potential in action.
✨Tip Number 3
Show off your commercial mindset! Be ready to discuss how you've driven results in previous roles. We want to hear about your strategies for boosting bookings and enhancing guest experiences, so come prepared with some solid examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining The Ned family. So, hit that apply button and let’s get started on this exciting journey together!
We think you need these skills to ace Guest Experience Manager in City of London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating amazing guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Highlight Your Leadership Skills: As a Guest Experience Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've developed and supported your team in the past, and how you plan to do the same at The Ned.
Be Commercially Minded: We’re looking for someone with a commercial mindset, so don’t forget to mention any experience you have in driving revenue or improving financial performance. This will show us that you understand the business side of hospitality.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you’re considered for this fantastic opportunity at The Ned!
How to prepare for a job interview at Guest Experience, London
✨Know Your Stuff About The Ned
Before the interview, dive deep into everything The Ned has to offer. Familiarise yourself with the restaurants, bars, and services available. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences, especially those that highlight your ability to manage teams and deliver outstanding guest service. Think about specific situations where you’ve successfully led a team under pressure, as this is crucial for the Guest Experience Manager role.
✨Demonstrate a Commercial Mindset
Be ready to discuss how you've contributed to financial performance in past roles. Bring examples of how you’ve driven bookings or increased revenue through innovative ideas or upselling techniques. This will align perfectly with the commercial mindset they’re looking for.
✨Stay Calm and Collected
Since the environment can be high-pressure, practice staying calm during your interview. Use role-play scenarios to simulate stressful situations and demonstrate how you would handle them. This will showcase your ability to maintain composure and lead effectively in challenging times.
