At a Glance
- Tasks: Lead the team, ensure great customer service, and maintain store standards.
- Company: Join a dynamic retail brand focused on style and customer experience.
- Benefits: Enjoy staff discounts, monthly bonuses, and a uniform allowance.
- Why this job: Be part of a vibrant team, develop your skills, and make an impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and teamwork spirit.
- Other info: Flexibility to work at different locations and participate in store meetings.
The predicted salary is between 21600 - 36000 £ per year.
Position Overview
The Supervisor is responsible for overseeing the customer experience, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.
Job Description
– Assisting the management team in exceeding the profitability expectations for the store in sales.
– Assisting the management team in exceeding all KPI targets.
– Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
– Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
– Maintain high communication levels with every team member including coaching on a regular basis
– Maintaining solid product knowledge
– Achieving individual sales targets
– Demonstrating ability to work successfully in a team with all company employees
– Opening and closing store when required.
Additional duties and responsibilities
– Participating in and attending all store meetings and other related functions
– Performing housekeeping and maintenance duties as required
– Willing and being available to travel and work from different locations when necessary
– Maintaining standards in line with the requirements of the job and any policies currently in place
– Assuming and completing other duties as assigned by management from time to time
– Working any additional hours as to the requirements of the job
– Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
General Requirements
– Completing all duties on time and in a satisfactory manner as assigned by management
– Punctuality and adhering to designated work schedule
– Flexibility and working effectively with colleagues and management to accomplish duties and goals
– Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code
– Representing a positive attitude toward the merchandise and the company
– Abide by the 6 Guess Rules
– Adhere to the rules and guidelines as expressed in the company hand book
- Staff Discount
- Monthly Target Bonus
- Uniform Allowance
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Supervisor employer: GUESS
Contact Detail:
GUESS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the company's values and customer service standards. This will help you demonstrate your alignment with their expectations during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved customer experiences in previous roles. This will highlight your capability to take on the Supervisor position.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and what they look for in a Supervisor, giving you an edge in your application.
✨Tip Number 4
Be ready to discuss your approach to achieving sales targets and KPIs. Prepare specific strategies or experiences that demonstrate your ability to drive profitability and motivate a team.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to meet profitability expectations and exceed KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to maintaining high standards. Mention how your previous experiences align with the responsibilities of the Supervisor role.
Showcase Your Teamwork Skills: Emphasise your ability to work effectively within a team. Provide examples of how you've successfully coached or trained team members in the past, as this is crucial for the Supervisor position.
Highlight Flexibility and Availability: Mention your willingness to travel and work from different locations, as well as your flexibility in working hours. This shows that you are adaptable and ready to meet the demands of the job.
How to prepare for a job interview at GUESS
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed or motivated a team in the past, focusing on your communication and coaching skills.
✨Emphasise Customer Service Experience
Customer experience is key for this role. Be ready to discuss specific instances where you provided excellent customer service or resolved issues, highlighting your commitment to creating a friendly environment.
✨Know the Company and Its Standards
Familiarise yourself with the company's visual merchandising standards and overall brand ethos. Showing that you understand and can uphold these standards will impress the interviewers.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and locations. Share examples of how you've adapted to changing circumstances in previous roles, showcasing your willingness to go the extra mile.