At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive store profitability.
- Company: Join a dynamic retail brand with a focus on teamwork and growth.
- Benefits: Enjoy staff discounts, uniform allowance, and a bonus scheme.
- Other info: Flexible hours and opportunities for travel across different locations.
- Why this job: Be a key player in creating a welcoming shopping environment and achieving sales goals.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28800 - 43200 € per year.
Position Overview
The Supervisor is responsible for overseeing the customer experience, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.
Job Description
- Assisting the management team in exceeding the profitability expectations for the store in sales.
- Assisting the management team in exceeding all KPI targets.
- Ensuring that an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently by providing a friendly environment including greeting and acknowledgement on entrance into the store.
- Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
- Maintain high communication levels with every team member including coaching on a regular basis.
- Maintaining solid product knowledge.
- Achieving individual sales targets.
- Demonstrating ability to work successfully in a team with all company employees.
- Opening and closing store when required.
Additional duties and responsibilities
- Participating in and attending all store meetings and other related functions.
- Performing housekeeping and maintenance duties as required.
- Willing and being available to travel and work from different locations when necessary.
- Maintaining standards in line with the requirements of the job and any policies currently in place.
- Assuming and completing other duties as assigned by management from time to time.
- Working any additional hours as to the requirements of the job.
- Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
Requirements
- Completing all duties on time and in a satisfactory manner as assigned by management.
- Punctuality and adhering to designated work schedule.
- Flexibility and working effectively with colleagues and management to accomplish duties and goals.
- Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code.
- Representing a positive attitude toward the merchandise and the company.
- Abide by the 6 Guess Rules.
- Adhere to the rules and guidelines as expressed in the company handbook.
Benefits
- Staff Discount.
- Uniform Allowance.
- Bonus Scheme structure.
Supervisor in York employer: Guess Europe Sagl
As a Supervisor at our vibrant retail location, you will thrive in a dynamic work culture that prioritises exceptional customer service and team collaboration. We offer competitive benefits including staff discounts, a uniform allowance, and a bonus scheme, all while providing ample opportunities for personal and professional growth within the company. Join us to be part of a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in York
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service skills! Since the Supervisor role is all about enhancing the customer experience, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t just focus on your own achievements; highlight how you’ve worked in a team. Supervisors need to lead by example, so be prepared to discuss how you've collaborated with others to meet sales targets or improve store standards.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Good luck!
We think you need these skills to ace Supervisor in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can drive our team to success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to maintaining high standards in our store. Be genuine and let your personality come through!
Showcase Your Team Spirit:Since teamwork is key for us, make sure to mention any experiences where you've successfully collaborated with others. We love seeing candidates who can work well with their colleagues and help create a positive environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Guess Europe Sagl
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what they stand for. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight your ability to motivate others and maintain high standards on the sales floor.
✨Showcase Your Customer Service Expertise
Customer experience is key in this role. Be ready to discuss how you've handled difficult customer situations in the past and what strategies you used to ensure a positive outcome. This will demonstrate your commitment to excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
