Supervisor

Position Overview

The Supervisor is responsible for overseeing the customer experience, driving the team to meet or exceed profitability expectations, training and developing the store staff, leading by example on the selling floor, and maintaining the store standards in the selling floor and stockroom.

Job Responsibilities

• Assisting the management team in exceeding profitability expectations for the store in sales.
• Assisting the management team in exceeding all KPI targets.
• Ensuring an excellent level of customer service by providing a friendly environment, greeting, and acknowledgement upon entrance into the store.
• Maintaining all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
• Maintaining high communication levels with every team member, including coaching on a regular basis.
• Maintaining solid product knowledge.
• Achieving individual sales targets.
• Demonstrating ability to work successfully in a team with all company employees.
• Opening and closing the store when required.

Additional Duties

• Participating in and attending all store meetings and other related functions.
• Performing housekeeping and maintenance duties as required.
• Being available to travel and work from different locations when necessary.
• Maintaining standards in line with the requirements of the job and any policies currently in place.
• Assuming and completing other duties as assigned by management from time to time.
• Working any additional hours as required by the job.
• Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Requirements

• Completing all duties on time and in a satisfactory manner as assigned by management.
• Punctuality and adherence to the designated work schedule.
• Flexibility and ability to work effectively with colleagues and management to accomplish duties and goals.
• Maintaining a clean, neat, and presentable appearance at all times and adhering to the Guess dress code.
• Representing a positive attitude toward the merchandise and the company.
• Abiding by the 6 Guess Rules.
• Adhering to the rules and guidelines as expressed in the company handbook.

Benefits

• Staff discount.
• Uniform allowance.
• Bonus scheme structure.

Seniority level

• Associate

Employment type

• Full-time

Job function

• IT Services and IT Consulting