Guernsey Electricity is recruiting for a Customer Contact Centre professional to be the first point of contact for customers across phone, email and reception. You will resolve a range of account, billing and metering queries, and help customers in arrears with fair repayment solutions.
You will work in a team-focused environment, escalating cases when needed, maintaining accurate records and contributing ideas to improve customer experience and process controls.
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Customer Experience & Billing Advisor employer: Guernsey Limited
Guernsey Limited is an excellent employer that prioritises a supportive and dynamic work environment, perfect for those looking to grow in the retail sector. With comprehensive training provided, employees can develop their skills while enjoying a friendly team atmosphere in the beautiful setting of Guernsey. The company values customer service and teamwork, making it a rewarding place to work for individuals who are passionate about delivering exceptional experiences.
