At a Glance
- Tasks: Support customers via email and phone, handling enquiries and emergency call outs.
- Company: Join Guernsey Electricity, a leader in sustainable energy solutions.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: Exciting opportunity to contribute to sustainability while developing your career.
- Why this job: Be part of a team making a real difference in the community's energy future.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
To provide support to customers through email correspondence and over the phone including dealing with emergency call outs. Ability to multitask in a fast-paced environment with strong attention to detail and ability to manage a busy diary system. To handle enquiries relating to all aspects of electrical and plumbing works and recording this information in an electronic filing system. To produce commercial and domestic invoices in a timely manner.
Key Responsibilities
- To provide a professional telephone service to customers in accordance with internal service standards and to ensure a timely response to customers.
- Contribute to the efficient running of the GEL Electrical & Plumbing Team by providing professional administrative support to assist the business in meeting its objectives.
- To deal effectively with all customers, including routine enquiries from members of the public, receiving and responding to incoming communication (e.g., telephone calls, emails and letters) and to resolve general enquiries at first point of contact, wherever possible.
- To update and maintain databases as required to meet service needs, ensuring information is entered consistently, accurately and in line with internal policies and statutory requirements.
- Store and archive all information in accordance with established policies and procedures to enable efficient retrieval.
- To produce commercial and domestic purchase orders and invoices and deal efficiently with subsequent customer queries.
- To implement and explain processes, procedures, and policies to customers to ensure collection of all sums due to GEL Electrical & Plumbing while protecting the image of the organisation.
- Be aware of and comply with local legislation, specifically related to Health & Safety, Equal Opportunities and Data Protection.
- Demonstrate the core values and behaviours of Guernsey Electricity Limited.
Skills, Knowledge and Expertise
- Excellent customer relation skills or history of a customer service background.
- Confident and professional telephone manner.
- Good written and verbal communication skills.
- The ability to multitask.
- High level of accuracy in recording of information.
- The ability to prioritise a workload.
- The ability to use own initiative.
- Basic knowledge of electrics and plumbing is desirable.
- A good team player.
- The ability to function effectively in a fast-paced office environment.
Now is an exciting time to join Guernsey Electricity and you can play a critical role in helping Islanders transition to a more sustainable future.
Customer Support GEL Electrical & Plumbing employer: Guernsey Electricity Limited
Guernsey Electricity Limited is an exceptional employer that values its employees and fosters a supportive work culture. With a focus on sustainability and community impact, the company offers comprehensive training and growth opportunities, ensuring that team members can thrive in their roles while contributing to a greener future for the island. Located in the beautiful setting of Guernsey, employees enjoy a balanced work-life environment, competitive benefits, and the chance to be part of a dedicated team committed to excellence in customer service.
Contact Details:
Guernsey Electricity Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support GEL Electrical & Plumbing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guernsey Electricity Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guernsey Electricity Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support GEL Electrical & Plumbing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guernsey Electricity Limited:Your cover letter is your chance to shine! Tell us why you want to work at Guernsey Electricity Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guernsey Electricity Limited!
How to prepare for a job interview at Guernsey Electricity Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
