At a Glance
- Tasks: Promote luxury beauty products and provide personalised service to customers.
- Company: Join the prestigious Guerlain team at Frasers, Rushden Lakes.
- Benefits: Flexible part-time hours and a chance to work with a luxury brand.
- Other info: Opportunity to build relationships and grow within a luxury retail environment.
- Why this job: Be a brand ambassador and make customers feel special every day.
- Qualifications: Strong selling skills and a passion for beauty products.
The predicted salary is between 20000 - 25000 £ per year.
As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.
Responsibilities
- Sales
- To pro-actively sell Guerlain products and provide a luxury standard of service to customers.
- To be aware of and achieve or exceed sales targets, as set by your line manager.
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
- KPI: To achieve sales targets.
- Service
- To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product.
- To initiate contact with customers and welcome them both on counter and through traffic stopping.
- To identify, understand and reformulate the client needs.
- To develop personal relationships with clients and to gain loyalty.
- To educate clients on Guerlain products and the brand.
- KPI: To achieve target for Mystery Shopping.
- General
- To participate in merchandise management and ensure that it is in line with Corporate guidelines.
- To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels.
- To conduct all assigned operational and administrative tasks.
- To be a Guerlain brand ambassador and representative at all times.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To build relationships with store management and adhere to all store policies and procedures.
- To carry out any additional duties as directed by the management team.
Position within the Team
Reports to: Business / Account Manager
Contacts and Relationships
Internal: Counter team, Area Managers, Retail Managers, RMAs
External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments
Person Specification
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.
Guerlain Beauty Consultant - Rushden Lakes employer: Guerlain
Guerlain offers an exceptional work environment for Beauty Consultants at Rushden Lakes, where employees are not only brand ambassadors but also part of a passionate team dedicated to delivering luxury service. With a focus on personal development and achieving sales targets, the company fosters a culture of excellence and provides opportunities for growth through training and mentorship. Employees enjoy a supportive atmosphere that values creativity and customer engagement, making it a rewarding place to build a career in beauty.
StudySmarter Expert Advice🤫
We think this is how you could land Guerlain Beauty Consultant - Rushden Lakes
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Guerlain, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Guerlain Beauty Consultant - Rushden Lakes
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Guerlain that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Guerlain will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Guerlain and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Guerlain
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Guerlain, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Guerlain!
