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For Companies At a Glance
- Tasks: Promote luxury beauty products and provide personalised service to customers.
- Company: Join the prestigious Guerlain brand at House of Fraser.
- Benefits: Flexible part-time hours and a chance to work with luxury products.
- Other info: Opportunity to build relationships and grow within a luxury retail environment.
- Why this job: Be a brand ambassador and make customers feel special every day.
- Qualifications: Passion for beauty, strong communication skills, and a flair for sales.
The predicted salary is between 10 - 12 £ per hour.
As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.
MAIN RESPONSIBILITIES
- SALES
- To pro‑actively sell Guerlain products and provide a luxury standard of service to customers.
- To be aware of and achieve or exceed sales targets, as set by your line manager.
- To pro‑actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
- KPI: To achieve sales targets.
- To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
- Demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each product.
- To initiate contact with customers and welcome them both on counter and through traffic stopping.
- To identify, understand and reformulate the client needs.
- To develop personal relationships with clients and to gain loyalty.
- To educate clients on Guerlain products and the brand.
- KPI: To achieve target for Mystery Shopping.
- To participate in merchandise management and ensure that it is in line with Corporate guidelines.
- To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels.
- To conduct all assigned operational and administrative tasks.
- To be a Guerlain brand ambassador and representative at all times.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To build relationships with store management and adhere to all store policies and procedures.
- To carry out any additional duties as directed by the management team.
POSITION WITHIN THE TEAM
Reports to: Business / Account Manager
CONTACTS AND RELATIONSHIPS
Internal: Counter team, Area Managers, Retail Managers, RMA’s
External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Self‑confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- You will be able to demonstrate cosmetics and make‑up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.
Guerlain Beauty Consultant in Rushden employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guerlain Beauty Consultant in Rushden
✨Tip Number 1
Get to know the brand inside out! Dive deep into Guerlain's history, products, and values. When you walk into that interview, your passion and knowledge will shine through, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to get comfortable with selling techniques and overcoming objections. The more you rehearse, the more confident you'll be when it comes to engaging customers and hitting those sales targets.
✨Tip Number 3
Network like a pro! Connect with current or former Guerlain employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows your genuine interest in the brand!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Guerlain Beauty Consultant in Rushden
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for beauty and luxury shine through! We want to see how passionate you are about Guerlain and the beauty industry. Share any experiences that highlight your enthusiasm and knowledge of our products.
Tailor Your CV: Make sure your CV is tailored to the role of a Beauty Consultant. Highlight your sales experience and any customer service roles you've had. We’re looking for those who can not only meet but exceed sales targets, so don’t be shy about showcasing your achievements!
Be Personable: In your cover letter, show us your personality! We want to know how you connect with customers and build relationships. Share examples of how you've provided exceptional service in the past, as this is key to being a successful brand ambassador for Guerlain.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining the Guerlain family!
How to prepare for a job interview at Guerlain
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in Guerlain’s product range. Familiarise yourself with their key ingredients, benefits, and any unique selling points. This knowledge will not only impress your interviewers but also show your passion for the brand.
✨Demonstrate Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve met or exceeded targets. Think of specific examples where you’ve successfully upsold or linked products. This will highlight your results-oriented mindset and ability to drive sales.
✨Showcase Your Customer Service Approach
Be ready to share how you build relationships with customers. Think about times when you’ve gone the extra mile to ensure a customer leaves satisfied. This aligns perfectly with the luxury service standard that Guerlain expects from its consultants.
✨Dress to Impress
As a potential brand ambassador, your appearance matters. Dress immaculately and embody the elegance associated with Guerlain. This not only reflects your understanding of the brand but also sets a positive tone for the interview.