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For Companies At a Glance
- Tasks: Lead a team to achieve sales goals and create an exceptional customer experience.
- Company: Join the luxury brand Guerlain at Fenwick Newcastle.
- Benefits: Enjoy a competitive salary, brand discounts, and unique training opportunities.
- Why this job: Be part of a prestigious brand and make a real impact in luxury retail.
- Qualifications: Strong customer service skills and leadership experience required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Plan and manage the achievement of sales objectives and ensure the implementation of Guerlain’s strategy.
- Develop a unique customer experience and impeccable service, being an example for the teams.
- Apply and enforce Guerlain’s unique sales method.
- Recruit, develop and retain customers and oversee customer relationship management, disputes, and complaints with speed and efficiency.
- Monitor and manage customer KPI’s: BDD, basing, qualification, satisfaction questionnaire.
- Implement Guerlain’s commercial policy, ensure objectives, P&L are met, and respect budgets and commitments.
- Analyse and share KPI’s, drive the development of action plans, challenges, and partnerships according to priorities and results.
- Participate in recruitment, training and integration of new employees.
- Create a climate of trust through briefings, team meetings, positive energy, and wellbeing initiatives.
- Define individual/team objectives, evaluate performance, identify training needs, and coach teams for continuous development.
- Enforce procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock).
- Collaborate with HR on disciplinary measures and work closely with assistant boutique managers and stockists.
- Supervise administrative management of the team (schedules, payroll, bonuses, training, interim, lunch vouchers, uniforms).
- Supervise maintenance (cleaning, linen, supplies, suppliers).
- Be responsible for risk management (physical security, cash management, inventories).
- Ensure the boutique’s image is respected in merchandising, cleanliness, organization and team grooming.
- Support the implementation of merchandising with the support teams.
Qualifications
Hard Skills
- Excellent customer service and interpersonal skills, sense of challenges and sales.
- Result and customer orientation.
- Strong organizational capacity.
- Commercial sensitivity.
- Service sense in a luxury environment.
- Proficiency in Office Pack (Word, Excel, PowerPoint).
- Knowledge of a business management application.
Soft Skills
- Ability to coach and lead a team (leadership).
- Managerial courage.
- Dynamic and empathetic.
- Autonomous, proactive.
- Exemplary application of procedures, field presence, attitude, presentation, elocution.
- Respect of confidentiality.
Benefits
Competitive salary package, productivity recognition incentives, brand discounts, and access to unique training and development programmes.
Guerlain - Business Manager - Fenwick Newcastle in Newcastle upon Tyne employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guerlain - Business Manager - Fenwick Newcastle in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those connected to Guerlain. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've created unique customer experiences or resolved complaints efficiently. This is your chance to shine!
✨Tip Number 3
Prepare for role-play scenarios. You might be asked to demonstrate how you'd handle a sales situation or coach a team member. Practise makes perfect, so get comfortable with these situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Guerlain family.
We think you need these skills to ace Guerlain - Business Manager - Fenwick Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through. We want to see how you connect with Guerlain’s values and how you can bring that passion to the role.
Highlight Your Customer Service Skills: Make sure to emphasise your excellent customer service and interpersonal skills. Share specific examples of how you've created unique customer experiences in the past – we love a good story!
Be Organised and Detail-Oriented: Since this role involves managing KPIs and budgets, it’s crucial to showcase your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Guerlain.
How to prepare for a job interview at Guerlain
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used data to drive sales or improve customer satisfaction in previous positions.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service and interpersonal skills. Think about specific situations where you turned a complaint into a positive experience or went above and beyond for a customer.
✨Demonstrate Leadership Qualities
Since this role involves coaching and leading a team, come prepared with stories that showcase your leadership style. Discuss how you've motivated teams, handled conflicts, or implemented training programmes in the past.
✨Familiarise Yourself with Guerlain’s Values
Research Guerlain’s brand values and unique sales methods. Be ready to explain how your personal values align with theirs and how you can contribute to creating a unique customer experience in a luxury environment.