At a Glance
- Tasks: Promote luxury beauty products and provide personalised service to customers.
- Company: Join the prestigious Guerlain team at Selfridges, Trafford.
- Benefits: Flexible part-time hours and a chance to work with a luxury brand.
- Other info: Opportunity to build relationships and grow within a luxury retail environment.
- Why this job: Be a brand ambassador and make customers feel special every day.
- Qualifications: Passion for beauty, strong selling skills, and excellent communication.
The predicted salary is between 26598 - 32508 £ per year.
LOCATION: Selfridges, Trafford
WORKING HOURS: Part-time
MISSION
As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.
MAIN RESPONSIBILITIES
- SALES: To pro-actively sell Guerlain products and provide a luxury standard of service to customers.
- To be aware of and achieve or exceed sales targets, as set by your line manager.
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
- KPI: To achieve sales targets.
- SERVICE: To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product.
- To initiate contact with customers and welcome them both on counter and through traffic stopping.
- To identify, understand and reformulate the client needs.
- To develop personal relationships with clients and to gain loyalty.
- To educate clients on Guerlain products and the brand.
- KPI: To achieve target for Mystery Shopping.
- GENERAL: To participate in merchandise management and ensure that it is in line with Corporate guidelines.
- To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels.
- To conduct all assigned operational and administrative tasks.
- To be a Guerlain brand ambassador and representative at all times.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To build relationships with store management and adhere to all store policies and procedures.
- To carry out any additional duties as directed by the management team.
POSITION WITHIN THE TEAM
Reports to: Business / Account Manager
CONTACTS AND RELATIONSHIPS
Internal: Counter team, Area Managers, Retail Managers, RMA’s
External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.
Guerlain Beauty Consultant in Manchester employer: Guerlain
Guerlain offers an exceptional work environment for Beauty Consultants at Selfridges, Trafford, where luxury meets personal service. Employees benefit from a supportive culture that encourages professional growth and development, alongside competitive sales incentives. With a focus on brand ambassadorship, team collaboration, and a commitment to excellence, working with Guerlain provides a unique opportunity to thrive in the beauty industry while delivering unparalleled customer experiences.
