At a Glance
- Tasks: Create unique beauty experiences and build lasting customer relationships.
- Company: Join the prestigious Guerlain team at Liberty, London.
- Benefits: Competitive salary, brand discounts, and exciting training opportunities.
- Other info: Dynamic team environment with a focus on personal growth and development.
- Why this job: Be a part of a luxury brand and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a passion for beauty.
The predicted salary is between 30000 - 40000 £ per year.
ROLE: Guerlain Beauty Consultant
LOCATION: Liberty, London
HOURS: 22.5hrs
Main Responsibilities
- As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers.
- Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Customer service
- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
- Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
Sales Development
- Apply the unique Guerlain selling method.
- Ensure the achievement and follow-up of the objectives set both individually and collectively.
Team and Maison Commitment
- To embody Guerlain's values.
- Foster and develop team spirit.
- Participate, animate and share during briefings.
- Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
- Respect the grooming (uniform, make-up, hairdressing, manicure).
Renumeration - Benefits
- We value diversity of thought and people.
- You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Profile
- Hard skills
- Result orientation
- Sense of service in a luxury environment
- Ability to listen and advise
- Knowledge of a business management application
- Soft skills
- Dynamic and empathetic
- Exemplary (application of procedures, attitude, presentation, elocution)
- Team spirit
- Respect of confidentiality
Beauty Consultant in London employer: Guerlain
As a Beauty Consultant at Guerlain in the iconic Liberty, London, you will be part of a prestigious brand that values excellence and customer experience. Our work culture promotes teamwork and personal growth, offering unique training programmes and competitive benefits, including brand discounts and recognition incentives. Join us to not only develop your sales skills but also to create meaningful connections with clients in a luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Consultant in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Guerlain's history, values, and products. This knowledge will help you connect with customers and show them that you're not just selling, but sharing a passion.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to create a warm and welcoming atmosphere. Remember, it’s all about building trust and making each customer feel special.
✨Tip Number 3
Network like a pro! Attend beauty events or workshops to meet industry professionals. Don’t forget to connect with potential clients on social media – it’s a great way to build your clientele!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Beauty Consultant in London
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty and luxury shine through. Share your experiences with skincare, make-up, or perfumes that resonate with Guerlain's values. We want to see how you embody the essence of our brand!
Tailor Your Application:Make sure to customise your CV and cover letter for the Beauty Consultant role. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Personable and Authentic:Your written application should reflect your personality. Use a warm and engaging tone to convey your ability to build relationships with customers. Remember, we’re looking for someone who can create a unique customer experience, so let that come through in your writing!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Guerlain
✨Know Your Brand Inside Out
Before your interview, dive deep into Guerlain's history, values, and product range. Understanding the brand will help you embody its essence during the interview and show that you're genuinely passionate about being a part of the team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you built trust and created memorable experiences for customers, as this aligns perfectly with the role's focus on developing unique customer interactions.
✨Demonstrate Your Sales Acumen
Be ready to discuss your approach to sales and how you've met or exceeded targets in previous roles. Highlight any specific techniques or methods you've used that could align with Guerlain's unique selling method, showing that you can contribute to the team's success.
✨Emphasise Team Spirit and Collaboration
Guerlain values teamwork, so be prepared to talk about how you've worked effectively within a team. Share instances where you've contributed to a positive team environment or helped resolve conflicts, showcasing your commitment to fostering harmony and collaboration.
