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For Companies At a Glance
- Tasks: Promote luxury beauty products and provide personalised service to customers.
- Company: Join the prestigious Guerlain brand as a Beauty Consultant.
- Benefits: Flexible part-time hours and opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers feel special every day.
- Qualifications: Passion for beauty, strong communication skills, and a flair for sales.
- Other info: Work in a dynamic environment with a focus on luxury service.
The predicted salary is between 10 - 13 £ per hour.
LOCATION: H Beauty Edinburgh
HOURS: Part‑time - 18 hours
MISSION
As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.
MAIN RESPONSIBILITIES
- SALES: To pro‑actively sell Guerlain products and provide a luxury standard of service to customers. To be aware of and achieve or exceed sales targets, as set by your line manager. To pro‑actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU). KPI: To achieve sales targets.
- SERVICE: To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections. Demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each product. To initiate contact with customers and welcome them both on counter and through traffic stopping. To identify, understand and reformulate the client needs. To develop personal relationships with clients and to gain loyalty. To educate clients on Guerlain products and the brand. KPI: To achieve target for Mystery Shopping.
- GENERAL: To participate in merchandise management and ensure that it is in line with Corporate guidelines. To monitor stock levels, report any issues to the Counter Manager and ensure that there are sufficient levels. To conduct all assigned operational and administrative tasks. To be a Guerlain brand ambassador and representative at all times. To adhere to all Company procedures and policies, as outlined in the employee handbook. To build relationships with store management and adhere to all store policies and procedures. To carry out any additional duties as directed by the management team.
POSITION WITHIN THE TEAM
Reports to: Business / Account Manager
CONTACTS AND RELATIONSHIPS
Internal: Counter team, Area Managers, Retail Managers, RMA’s. External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments.
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
- Self‑confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- You will be able to demonstrate cosmetics and make‑up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.
Guerlain Beauty Consultant employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guerlain Beauty Consultant
✨Tip Number 1
Get to know the brand inside out! Dive deep into Guerlain's history, products, and values. When you walk into that interview, your passion for the brand will shine through, making you a standout candidate.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of the mirror. Show off your ability to link sell and demonstrate products confidently, just like you would with customers on the counter.
✨Tip Number 3
Network like a pro! Connect with current or former Guerlain employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Guerlain family right from the start.
We think you need these skills to ace Guerlain Beauty Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for beauty and luxury shine through! We want to see how passionate you are about Guerlain and the beauty industry. Share any experiences that highlight your enthusiasm and knowledge of our products.
Tailor Your CV: Make sure your CV is tailored to the Beauty Consultant role. Highlight relevant experience in sales and customer service, especially in luxury settings. We’re looking for those who can connect with customers and provide that personalised service we pride ourselves on.
Be Personable: In your cover letter, don’t just list your skills—tell us a story! We want to know how you’ve gone the extra mile for customers in the past. Show us your personality and how you build relationships, as this is key to being a successful Guerlain ambassador.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Guerlain family!
How to prepare for a job interview at Guerlain
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in Guerlain’s product range. Familiarise yourself with key ingredients, benefits, and how they cater to different customer needs. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Think about specific strategies you used to engage customers and upsell products. Being able to articulate your sales achievements will show that you're results-oriented and ready to drive sales for Guerlain.
✨Practice Your Customer Engagement Techniques
Since this role is all about providing a luxury service, practice how you would approach and engage with customers. Role-play scenarios where you identify client needs and propose personalised solutions. This will help you feel more confident during the interview and demonstrate your ability to build relationships.
✨Dress to Impress
As a potential brand ambassador for Guerlain, your appearance matters. Dress immaculately and embody the elegance associated with the brand. This not only shows respect for the company but also gives you a chance to showcase your understanding of the luxury market.
