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For Companies At a Glance
- Tasks: Be the face of Guerlain, delivering exceptional customer experiences and driving sales.
- Company: Join a prestigious brand with a rich heritage in beauty and innovation.
- Benefits: Enjoy competitive pay, amazing discounts, and unique training opportunities.
- Why this job: Make a real impact in luxury beauty while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service and sales, with strong interpersonal skills.
- Other info: Embrace diversity and teamwork in a supportive and creative atmosphere.
The predicted salary is between 13 - 16 £ per hour.
Welcome to a world of exploration! For 190 years, Guerlain has been exploring, innovating, and subliming in Perfume, Skincare, and Make-up. Teams are driven by creativity, audacity, and a culture of "why not". Explorers by Nature, who preserve, develop, and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products, and the planet.
Main Responsibilities
- As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers.
- Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Customer Service
- You put the relationship and the customer experience at the heart of all your actions and you commit to:
- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare, and perfume consultation), storytelling.
- Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
Sales Development
- Apply the unique Guerlain selling method.
- Ensure the achievement and follow-up of the objectives set both individually and collectively.
Commitment and Responsibility
- To embody Guerlain's values.
- Foster and develop team spirit.
- Participate, animate, and share during briefings.
- Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
- Respect the grooming (uniform, make-up, hairdressing, manicure).
Renumeration - Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Profile
Hard skills
- You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result orientation.
- Sense of service in a luxury environment.
- Ability to listen and advise.
- Knowledge of a business management application.
Soft skills
- Dynamic and empathetic.
- Exemplary (application of procedures, attitude, presentation, elocution).
- Team spirit.
- Respect of confidentiality.
Beauty Consultant in Glasgow employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Consultant in Glasgow
✨Tip Number 1
Get to know the brand inside out! Dive into Guerlain's history, values, and products. When you walk into that interview, you want to show them you're not just a fan but a true ambassador for their luxury ethos.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail that warm welcome and genuine connection. Remember, it’s all about creating that unique experience for customers, so show them you can do just that!
✨Tip Number 3
Be ready to talk sales! Brush up on your selling techniques and be prepared to discuss how you can meet and exceed targets. They’ll want to see that you’re results-oriented and can apply Guerlain’s unique selling method.
✨Tip Number 4
Don’t forget to showcase your team spirit! Guerlain values collaboration, so share examples of how you’ve worked well in teams before. And hey, if you’re applying through our website, make sure to highlight your passion for beauty and luxury!
We think you need these skills to ace Beauty Consultant in Glasgow
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and customer service shine through! Share any experiences that highlight your passion for skincare, make-up, or perfumes. We want to see how you embody the Guerlain spirit!
Tailor Your Application: Make sure to customise your application to reflect the values and responsibilities outlined in the job description. Use keywords from the listing to show us you understand what we're looking for. This will help your application stand out!
Highlight Your Customer Service Skills: Since customer experience is at the heart of this role, be sure to include examples of how you've provided exceptional service in the past. We love hearing about your ability to build relationships and create memorable experiences for customers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Guerlain
✨Know Your Brand
Before the interview, dive deep into Guerlain's history, values, and product range. Understanding their commitment to luxury and sustainability will help you connect with the brand's ethos and demonstrate your passion for beauty.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you built trust with clients or created memorable experiences. This will highlight your ability to embody Guerlain's promise of a unique customer experience.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This skill is crucial for a Beauty Consultant, as it shows you can understand and meet customer needs effectively.
✨Dress the Part
Since grooming and presentation are key in the beauty industry, make sure to dress professionally and reflect the luxury image of Guerlain. This not only shows respect for the brand but also demonstrates your understanding of the role's expectations.