At a Glance
- Tasks: Create unforgettable beauty experiences and connect with customers through luxury products.
- Company: Join Guerlain, a prestigious brand with a rich heritage and innovative spirit.
- Benefits: Enjoy competitive pay, amazing discounts, and unique training opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that values diversity and sustainability in beauty.
- Qualifications: Passion for customer service and sales, with strong interpersonal skills.
The predicted salary is between 28600 - 30506 £ per year.
Role: Guerlain Beauty Consultant
Welcome to a world of exploration!
For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime.
In Perfume, Skincare and Make-up.
Teams are driven by creativity, audacity and a culture of "why not".
Explorers by Nature, who preserve, develop and transmit our unique heritage.
Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers.
Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Customer service
- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
- Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Be part of the results of your store's customer satisfaction questionnaire and propose action plans.
Sales Development
- Apply the unique Guerlain selling method.
- Ensure the achievement and follow-up of the objectives set both individually and collectively.
- To be a committed and responsible actor within your team and our Maison:
- To embody Guerlain's values.
- Foster and develop team spirit.
- Participate, animate and share during briefings.
- Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
- Respect the grooming (uniform, make-up, hairdressing, manicure).
- Renumeration -Benefits
We value diversity of thought and people.
You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Profile
Hard skills
- You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result orientation
- Sense of service in a luxury environment
- Ability to listen and advise
- knowledge of a business management application
Soft skills
- Dynamic and empathetic
- Exemplary (application of procedures, attitude, presentation, elocution)
- Team spirit
- Respect of confidentiality
- #J-18808-Ljbffr
Beauty Consultant - Hbeauty Chester employer: Guerlain
Guerlain in Aberdeen is an exceptional employer, offering a vibrant work culture that values luxury and excellence. Employees benefit from competitive salaries, comprehensive training opportunities, and a supportive environment that fosters personal and professional growth. As a brand ambassador at the Boots Bon Accord Centre, you will not only represent a prestigious name but also enjoy the unique advantage of working in a dynamic retail setting that prioritises customer experience and team development.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Consultant - Hbeauty Chester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Guerlain, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Beauty Consultant - Hbeauty Chester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Guerlain that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Guerlain will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Guerlain and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Guerlain
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Guerlain, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Guerlain!
