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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and achieve sales goals.
- Company: Join Guerlain, a luxury brand with 190 years of innovation in beauty and sustainability.
- Benefits: Enjoy competitive pay, training programmes, brand discounts, and recognition incentives.
- Other info: Opportunity to work in a dynamic environment focused on luxury and sustainability.
- Why this job: Be part of a creative culture that values diversity and encourages personal growth.
- Qualifications: Strong customer service skills, leadership ability, and proficiency in Office applications required.
The predicted salary is between 36000 - 60000 £ per year.
Business Manager- Birmingham
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain\’s values to your customers and employees. Reporting to your Line Manager, you will plan and manage the achievement of sales objectives, the excellence of our customer service and ensure the implementation of the strategy set by the Management. You ensure the management and development of your employees and put the customer relationship and experience at the heart of all your actions.
Sales and Customer Service:
– Develop a unique customer experience and impeccable service by being an example for your teams.
– Apply and enforce the Guerlain unique sales method.
– Ensure the recruitment, development, and retention of customers.
– Monitor and manage customer KPI\’s: BDD, (basing, qualification), satisfaction questionnaire.
– To guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
Business Monitoring:
– Implementing Guerlain\’s commercial policy and ensuring that the objectives set are met:
– Being a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
– Analyze and share KPI\’s of the business, manage reporting.
– Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
Management:
– Participate in the recruitment, training’ and integration of your new employees in accordance with Guerlain\’s values.
– Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
– Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
– Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
– Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
– Manage disciplinary measures in collaboration with HR.
– Work closely with your assistant boutique manager(s) and stockist(s).
Back office & Operations:
Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
– Supervise maintenance: cleaning, linen, supplies, various suppliers…
– Be responsible for risk management (physical security, cash management, inventories).
Visual Merchandising:
– Ensuring that the image of the Boutique is respected (merchandising, cleanliness, organization and grooming of the team)
– Participate in the implementation of merchandising with the support teams.
Welcome to a world of exploration!
For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity, and a culture of \”why not\”. Explorers by Nature, who preserve, develop, and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet. Profile
Hard skill :
You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
– Result and customer orientation
– Strong organizational capacity
– Commercial Sensitivity
– Sense of service in a luxury environment
– Master the use of Office Pack (Word, Excel, PowerPoint)
– Knowledge of a business management application
Soft skills:
– Ability to coach and lead a team (leadership)
– Managerial courage
– Dynamic and empathetic
– Autonomous, power of proposal
– Exemplary (application of procedures, field presence, attitude, presentation, elocution)
– Respect of confidentiality
Renumeration -Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts
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Business Manager- Birmingham employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager- Birmingham
✨Tip Number 1
Familiarise yourself with Guerlain's brand values and customer service philosophy. Understanding their unique sales methods and how they create a luxurious customer experience will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experiences where you've coached or developed team members, as this aligns with the role's focus on employee development.
✨Tip Number 3
Be ready to discuss your experience with KPIs and business monitoring. Prepare to explain how you've used data to drive sales and improve customer satisfaction in previous roles, as this is crucial for the Business Manager position.
✨Tip Number 4
Research the luxury retail market and be prepared to discuss current trends. Showing that you're knowledgeable about the industry will demonstrate your commercial sensitivity and passion for the brand.
We think you need these skills to ace Business Manager- Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to achieve sales objectives and develop a unique customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury retail sector and how your values align with Guerlain's. Mention your leadership style and how you plan to foster a positive team environment.
Highlight Key Skills: Emphasise your strong organisational skills, commercial sensitivity, and ability to coach and lead a team. Provide examples of how you've successfully managed KPIs and improved customer satisfaction in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of Guerlain's brand values and commercial policies. Mention any experience you have with visual merchandising and how you can contribute to maintaining the boutique's image.
How to prepare for a job interview at Guerlain
✨Showcase Your Customer Service Skills
As a Business Manager, you'll need to demonstrate your innate sense of customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your ability to create unique customer experiences.
✨Understand Guerlain's Values
Familiarise yourself with Guerlain's brand values and mission. During the interview, express how your personal values align with theirs and how you can embody these values as an ambassador for the brand.
✨Prepare for KPI Discussions
Be ready to discuss key performance indicators (KPIs) relevant to sales and customer service. Think about how you've previously monitored and managed KPIs, and be prepared to share insights on how you would approach this in the role.
✨Demonstrate Leadership Qualities
Since the role involves coaching and leading a team, prepare to discuss your leadership style. Share specific examples of how you've motivated teams, handled challenges, and fostered a positive work environment in previous roles.