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For Companies At a Glance
- Tasks: Deliver exceptional customer service and develop sales through personalised consultations.
- Company: Join Guerlain, a prestigious brand with 190 years of innovation in beauty.
- Benefits: Enjoy competitive pay, training opportunities, brand discounts, and recognition incentives.
- Why this job: Be part of a creative team that values diversity and embraces sustainability.
- Qualifications: Strong customer service skills, sales orientation, and a passion for luxury beauty.
- Other info: Part-time role with flexible hours, perfect for students seeking experience in retail.
Beauty Consultant Birmingham – House of Fraser, Solihull – Part Time 22.5 hours / 3 days
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain\’s values to your customers. Under the responsibility of the Account Manager and Assistant Managers, you will ensure the development of your sales while guaranteeing excellent customer service.
Customer Service
- Provide your customers with a unique experience by creating a sincere bond: warm welcome, building trust, mutual discovery, embodying the \”Guerlain promise\”.
- Develop a unique customer experience and irreproachable service: active listening, personalized services and proposals (make-up, skincare, perfume consultation), storytelling.
- Build a regular clientele and develop local and international clients using tools like clientelling, phoning, and store animations.
- Participate in and propose actions based on customer satisfaction questionnaires.
Sales Development
- Apply the Guerlain selling method.
- Achieve and follow up on individual and team objectives.
Team and Store Engagement
- Embodies Guerlain\’s values and fosters team spirit.
- Participates in briefings and shares information.
- Contributes to the smooth operation of the counter, respecting retail excellence and sales procedures (checkout, merchandising, stock management).
- Maintains grooming standards (uniform, makeup, hair, manicure).
Join a World of Exploration
Guerlain has been exploring, innovating, and sublime for 190 years in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of \”why not\”. We value diversity and are committed to sustainable development, preserving our heritage while embracing innovation.
Profile
Hard Skills
- Innate sense of customer service and interpersonal skills.
- Result-oriented with a taste for challenges and sales.
- Service skills in a luxury environment.
- Ability to listen and advise.
- Knowledge of business management applications.
Soft Skills
- Dynamic and empathetic.
- Exemplary in procedures, attitude, presentation, and communication.
- Team spirit.
- Respect for confidentiality.
Remuneration & Benefits
We value diversity and offer opportunities to learn through our training programs, along with a competitive salary, excellent benefits, recognition incentives, and brand discounts.
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Beauty Consultant - House of Fraser Solihull employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Consultant - House of Fraser Solihull
✨Tip Number 1
Familiarise yourself with Guerlain's brand values and product range. Understanding their philosophy and offerings will help you connect with customers and embody the brand during your interactions.
✨Tip Number 2
Practice your customer service skills in a retail environment. Engaging with customers, listening to their needs, and providing tailored recommendations will enhance your ability to create that unique customer experience they’re looking for.
✨Tip Number 3
Network with current or former employees of House of Fraser or Guerlain. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your sales achievements and how you've met targets in previous roles. Being able to demonstrate your results-oriented mindset will show that you are a great fit for the position.
We think you need these skills to ace Beauty Consultant - House of Fraser Solihull
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Beauty Consultant position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or sales, particularly in a luxury environment. Use specific examples to demonstrate your interpersonal skills and ability to create a unique customer experience.
Showcase Your Passion: Express your enthusiasm for the beauty industry and the Guerlain brand in your application. Mention any relevant knowledge about their products and how you embody their values, which will show your genuine interest in the role.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Guerlain
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the luxury market. Share any personal experiences or knowledge about Guerlain and its values, as this will demonstrate your enthusiasm and alignment with the brand.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to build relationships and create memorable experiences for customers, as this is crucial for a role that focuses on clientelling and personalised services.
✨Know Your Sales Techniques
Familiarise yourself with the Guerlain selling method and be ready to discuss how you would apply it. Think of specific strategies you’ve used to meet sales targets and how you can contribute to the team’s objectives.
✨Emphasise Team Spirit
Be prepared to talk about your experience working in a team environment. Share instances where you contributed to team success and how you embody the values of collaboration and support, which are essential for maintaining a positive store atmosphere.