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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and provide personalised beauty consultations.
- Company: Join the prestigious Guerlain team at John Lewis, Bluewater.
- Benefits: Enjoy competitive pay, brand discounts, and unique training opportunities.
- Why this job: Be part of a luxury brand and make a real impact on customers' beauty journeys.
- Qualifications: Passion for sales, excellent interpersonal skills, and a knack for customer service.
- Other info: Work in a dynamic environment with a supportive team spirit.
Overview
Guerlain Beauty Consultant
Part Time: 3 days a week cover 22.5hr contract
Location: John Lewis, Bluewater
Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain\’s values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
- Customer service: you put the relationship and the customer experience at the heart of all your actions and you commit to:
- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the \”Guerlain promise\”.
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals (make-up, skincare and perfume consultation), storytelling.
- Develop a regular clientele and local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow\’s needs, clientelling, phoning, animations.
- Be part of the results of your store\’s customer satisfaction questionnaire and propose action plans.
- Sales Development: apply the unique Guerlain selling method and ensure the achievement and follow-up of the objectives set both individually and collectively.
- Team involvement: to embody Guerlain\’s values, foster and develop team spirit, participate, animate and share during briefings, and proactively contribute to the overall running and harmony of the counter while respecting Retail Excellence and sales procedures (checkout, POS management, merchandising, stock, etc.).
- Respect the grooming (uniform, makeup, hairdressing, manicure).
Profile
Hard skills: You have an innate sense of customer service and excellent interpersonal skills, with a taste for challenges and sales. – Result orientation – Sense of service in a luxury environment – Ability to listen and advise – Knowledge of a business management application
Soft skills: Dynamic and empathetic – Exemplary (application of procedures, attitude, presentation, elocution) – Team spirit – Respect of confidentiality
Additional Information
Welcome to a world of exploration! For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of \”why not\”. Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.
Remuneration & Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
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Beauty Consultant - Bluewater - Part time employer: Guerlain
Contact Detail:
Guerlain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Consultant - Bluewater - Part time
✨Tip Number 1
Get to know the brand inside out! Dive into Guerlain's history, values, and products. When you walk into that interview, you'll not only impress them with your knowledge but also show that you're genuinely passionate about being a part of their team.
✨Tip Number 2
Practice your storytelling skills! As a Beauty Consultant, you'll need to connect with customers on a personal level. Think of examples where you've made a difference in someone's shopping experience and be ready to share those stories during your chat.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've built trust and rapport with clients in the past. Remember, it's all about creating that unique customer experience that Guerlain is known for.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And hey, if you haven't already, check out our website for more opportunities!
We think you need these skills to ace Beauty Consultant - Bluewater - Part time
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty products shine through! Share your experiences with makeup, skincare, or perfumes, and how they’ve influenced your life. We want to see that you’re genuinely excited about the role!
Tailor Your Application: Make sure to customise your application for the Beauty Consultant position. Highlight relevant skills and experiences that align with Guerlain's values and the responsibilities mentioned in the job description. We appreciate when candidates take the time to connect their background to what we do!
Be Personable and Engaging: Your written application is your first chance to make a great impression, so keep it friendly and engaging! Use a conversational tone that reflects your personality, as we value interpersonal skills and a dynamic approach in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Guerlain
✨Know Your Products Inside Out
As a Beauty Consultant, it's crucial to have a deep understanding of the products you'll be selling. Research Guerlain's range of makeup, skincare, and perfumes. Be prepared to discuss specific products and their benefits during the interview, showcasing your passion for beauty and customer service.
✨Showcase Your Customer Service Skills
Demonstrate your innate sense of customer service by sharing examples from your past experiences. Think of situations where you went above and beyond for a customer or how you built trust with clients. This will highlight your ability to embody Guerlain's values and deliver a unique customer experience.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This skill is essential for providing personalised consultations. Show that you can listen to customer needs and tailor your recommendations accordingly.
✨Emphasise Team Spirit
Guerlain values teamwork, so be sure to express your ability to work well with others. Share examples of how you've contributed to a team environment in previous roles. Highlight your respect for confidentiality and your commitment to supporting your colleagues in achieving store performance.
