At a Glance
- Tasks: Lead a team to create an exceptional customer experience in a luxury environment.
- Company: Join Guerlain, a prestigious brand known for its commitment to excellence.
- Benefits: Enjoy competitive pay, training opportunities, and exclusive brand discounts.
- Other info: Great opportunity for career advancement in a supportive and diverse workplace.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Strong customer service skills and a passion for sales are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fenwick, Newcastle
Full Time
Main Responsibilities
- Develop a unique customer experience and impeccable service by being an example for your teams.
- Apply and enforce the Guerlain unique sales method.
- Ensure the recruitment, development, and retention of customers.
- Monitor and manage customer KPI's: BDD, (basing, qualification), satisfaction questionnaire.
- Guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
Business Monitoring
- Implement Guerlain's commercial policy and ensure that the objectives set are met.
- Be a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
- Analyse and share KPI's of the business, manage reporting.
- Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
Management
- Participate in the recruitment, training, and integration of new employees in accordance with Guerlain's values.
- Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
- Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
- Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
- Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
- Manage disciplinary measures in collaboration with HR.
- Work closely with your assistant boutique manager(s) and stockist(s).
Back Office & Operations
- Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
- Supervise maintenance: cleaning, linen, supplies, various suppliers...
- Be responsible for risk management (physical security, cash management, inventories).
Visual Merchandising
- Ensuring that the image of the Boutique is respected (merchandising, cleanliness, organization and grooming of the team).
- Participate in the implementation of merchandising with the support teams.
Profile
Hard skills
- You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result and customer orientation.
- Strong organizational capacity.
- Commercial Sensitivity.
- Sense of service in a luxury environment.
- Master the use of Office Pack (Word, Excel, PowerPoint).
- Knowledge of a business management application.
Soft skills
- Ability to coach and lead a team (leadership).
- Managerial courage.
- Dynamic and empathetic.
- Autonomous, power of proposal.
- Exemplary (application of procedures, field presence, attitude, presentation, elocution).
- Respect of confidentiality.
Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Guerlain - Business Manager - Fenwick Newcastle in Newcastle upon Tyne employer: Guerlain SA
Guerlain is an exceptional employer that prioritises the development of its employees through unique training programmes and a supportive work culture. Located in the vibrant Fenwick Newcastle, we offer a competitive salary package alongside fantastic benefits, including productivity recognition incentives and brand discounts, all while fostering a diverse and inclusive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Guerlain - Business Manager - Fenwick Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture before your interview. Dive into Guerlain's values and mission, and think about how you can embody those in your responses. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly articulate why you're the perfect fit for the Business Manager role. Highlight your customer service skills and leadership experience, and don’t forget to mention how you can drive sales and enhance the customer experience.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what they value in a candidate. Plus, it shows initiative and can give you a leg up in the selection process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about wanting to join the Guerlain family. Don’t miss out on this opportunity!
We think you need these skills to ace Guerlain - Business Manager - Fenwick Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a unique customer experience. We want to see that you understand the importance of impeccable service in a luxury environment.
Highlight Your Leadership Skills:As a Business Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about your experience in coaching and developing others, and how you've created a positive team atmosphere. We’re all about fostering growth and well-being!
Be Data-Driven:We love numbers! If you've managed KPIs or have experience with business analysis, mention it in your application. Show us how you've used data to drive results and make informed decisions. This will demonstrate your commercial sensitivity and organisational skills.
Tailor Your Application:Make sure your application is tailored to the role at Guerlain. Use the job description as a guide and align your skills and experiences with the responsibilities listed. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Guerlain SA
✨Know Your Customer Service Inside Out
Since the role is all about developing a unique customer experience, make sure you can discuss your previous experiences in customer service. Prepare examples that showcase your ability to handle complaints and ensure satisfaction, as this will demonstrate your alignment with Guerlain's values.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) is crucial for this position. Brush up on how you've monitored and managed KPIs in past roles. Be ready to discuss how you would apply this knowledge to meet Guerlain's objectives and improve business performance.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to lead and motivate a team. Think of specific instances where you've successfully coached or developed team members. Highlight your leadership style and how it fosters a positive work environment, which is essential for maintaining team morale.
✨Be Ready to Discuss Visual Merchandising
Visual merchandising plays a big role in luxury retail. Prepare to talk about your experience with merchandising and how you ensure that the brand image is respected. Bring examples of how you've contributed to creating an appealing shopping environment in previous roles.
