At a Glance
- Tasks: Lead a luxury retail team to create unforgettable customer experiences and drive sales.
- Company: Join a prestigious luxury brand known for its commitment to excellence.
- Benefits: Enjoy competitive pay, training opportunities, and exclusive brand discounts.
- Other info: Embrace a vibrant work culture with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Strong customer service skills and a passion for luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fenwick, Newcastle
Main Responsibilities
- Develop a unique customer experience and impeccable service by being an example for your teams.
- Apply and enforce the Guerlain unique sales method.
- Ensure the recruitment, development, and retention of customers.
- Monitor and manage customer KPI's: BDD, (basing, qualification), satisfaction questionnaire.
- Guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
Business Monitoring
- Implement Guerlain's commercial policy and ensure that the objectives set are met.
- Be a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
- Analyse and share KPI's of the business, manage reporting.
- Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
Management
- Participate in the recruitment, training, and integration of new employees in accordance with Guerlain's values.
- Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
- Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
- Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
- Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
- Manage disciplinary measures in collaboration with HR.
- Work closely with your assistant boutique manager(s) and stockist(s).
Back Office & Operations
- Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
- Supervise maintenance: cleaning, linen, supplies, various suppliers.
- Be responsible for risk management (physical security, cash management, inventories).
Visual Merchandising
- Ensuring that the image of the Boutique is respected (merchandising, cleanliness, organization and grooming of the team).
- Participate in the implementation of merchandising with the support teams.
Profile
Hard skills
- You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result and customer orientation.
- Strong organizational capacity.
- Commercial Sensitivity.
- Sense of service in a luxury environment.
- Master the use of Office Pack (Word, Excel, PowerPoint).
- Knowledge of a business management application.
Soft skills
- Ability to coach and lead a team (leadership).
- Managerial courage.
- Dynamic and empathetic.
- Autonomous, power of proposal.
- Exemplary (application of procedures, field presence, attitude, presentation, elocution).
- Respect of confidentiality.
Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Boutique Business Manager - Luxury Retail Leader in Newcastle upon Tyne employer: Guerlain SA
As a Boutique Business Manager at Guerlain in Fenwick, Newcastle, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. With access to unique training programmes, competitive salary packages, and generous brand discounts, you will be empowered to lead your team to success while enjoying a culture that celebrates diversity and recognises productivity. Join us to make a meaningful impact in the luxury retail sector and grow your career in an inspiring setting.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Business Manager - Luxury Retail Leader in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Guerlain's values and their unique sales methods. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly understands their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your genuine interest in the company!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Boutique Business Manager - Luxury Retail Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences where you've gone above and beyond to create a unique customer experience. We want to see how you embody the values of impeccable service that Guerlain stands for.
Highlight Your Leadership Skills:As a Boutique Business Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times you've coached or motivated a team, and how you’ve fostered a positive environment. We’re looking for someone who can inspire others!
Be Data-Driven:Don’t forget to mention your experience with KPIs and business monitoring! We love candidates who can analyse data and use it to drive results. Include any relevant metrics or achievements that demonstrate your ability to meet objectives and manage performance effectively.
Tailor Your Application:Make sure your application is tailored specifically for this role. Use keywords from the job description and align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Guerlain SA
✨Know Your Customer Service Inside Out
As a Boutique Business Manager, you'll need to showcase your exceptional customer service skills. Prepare examples of how you've created unique customer experiences in the past. Think about specific situations where you turned a complaint into a positive outcome.
✨Familiarise Yourself with Guerlain's Sales Method
Understanding and being able to discuss Guerlain's unique sales method is crucial. Do some research on their approach and be ready to explain how you would apply it in your role. This shows that you're proactive and genuinely interested in the brand.
✨Demonstrate Your Leadership Skills
Be prepared to talk about your experience in coaching and leading teams. Share specific instances where you motivated your team or handled a challenging situation. Highlight your ability to create a positive work environment and how you ensure everyone meets their objectives.
✨Showcase Your Analytical Skills
Since monitoring KPIs is part of the job, come equipped with examples of how you've used data to drive business decisions. Discuss any tools or methods you've used for reporting and analysis, and how these have contributed to achieving targets in previous roles.
