At a Glance
- Tasks: Create unforgettable beauty experiences and connect with customers through personalised consultations.
- Company: Join Guerlain, a luxury brand with a rich heritage and commitment to sustainability.
- Benefits: Enjoy competitive pay, training programmes, brand discounts, and recognition for your hard work.
- Other info: Embrace a vibrant work culture with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that values innovation and customer connection in the beauty industry.
- Qualifications: Passion for beauty, strong communication skills, and a dynamic, team-oriented attitude.
The predicted salary is between 25000 - 32000 £ per year.
Welcome to a world of exploration! For 190 years, Guerlain has been exploring, innovating, and sublime in perfume, skincare and make‑up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by nature, we preserve, develop and transmit our unique heritage, and we are committed to reconciling luxury and sustainable development for the benefit of our customers, our products and the planet.
Job Responsibilities
- Customer Service: Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise". Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, including make‑up, skincare and perfume consultations, and storytelling. Develop a regular clientele and grow local and international clientele by using the tools at your disposal: anticipating tomorrow’s needs, clientelling, phoning, and animations. Be part of the store’s customer satisfaction questionnaire results and propose action plans.
- Sales Development: Apply the unique Guerlain selling method. Ensure the achievement and follow‑up of objectives set both individually and collectively.
- To be a committed and responsible actor within your team and our Maison. To embody Guerlain’s values. Foster and develop team spirit. Participate, animate and share during briefings. Proactively contribute to the overall running and harmony of the counter by respecting Retail Excellence and sales procedures set by Counter Management (checkout, point of sale management, merchandising, stock, etc.). Respect grooming standards (uniform, make‑up, hairdressing, manicure).
Profile:
- Result orientation
- Sense of service in a luxury environment
- Ability to listen and advise
- Knowledge of a business management application
- Dynamic and empathetic
- Exemplary (application of procedures, attitude, presentation, elocution)
- Team spirit
- Respect of confidentiality
Renumeration - Benefits: We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including productivity recognition incentives and brand discounts.
Beauty Consultant in London employer: Guerlain SA
Guerlain is an exceptional employer, offering a vibrant work culture that celebrates creativity and innovation in the heart of London at Selfridges. As a Beauty Consultant, you will enjoy comprehensive training and development opportunities, competitive remuneration, and unique benefits such as brand discounts, all while being part of a team that values diversity and excellence in customer service. Join us to not only advance your career but also to contribute to our commitment to luxury and sustainable development.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Consultant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Guerlain SA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Guerlain SA!
We think you need these skills to ace Beauty Consultant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Guerlain SA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Guerlain SA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Guerlain SA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Guerlain SA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
