At a Glance
- Tasks: Create unforgettable customer experiences and lead a dynamic team in luxury retail.
- Company: Join Guerlain, a prestigious brand known for excellence and innovation.
- Benefits: Enjoy competitive pay, training opportunities, and exclusive brand discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a luxury brand and make a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and a passion for sales are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fenwick, Newcastle
Full Time
Main Responsibilities
- Develop a unique customer experience and impeccable service by being an example for your teams.
- Apply and enforce the Guerlain unique sales method.
- Ensure the recruitment, development, and retention of customers.
- Monitor and manage customer KPI's: BDD, (basing, qualification), satisfaction questionnaire.
- Guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
Business Monitoring
- Implement Guerlain's commercial policy and ensure that the objectives set are met.
- Be a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
- Analyse and share KPI's of the business, manage reporting.
- Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
Management
- Participate in the recruitment, training, and integration of new employees in accordance with Guerlain's values.
- Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
- Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
- Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
- Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
- Manage disciplinary measures in collaboration with HR.
- Work closely with your assistant boutique manager(s) and stockist(s).
Back Office & Operations
- Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
- Supervise maintenance: cleaning, linen, supplies, various suppliers...
- Be responsible for risk management (physical security, cash management, inventories).
Visual Merchandising
- Ensuring that the image of the Boutique is respected (merchandising, cleanliness, organization and grooming of the team).
- Participate in the implementation of merchandising with the support teams.
Profile
Hard skills
- You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result and customer orientation.
- Strong organizational capacity.
- Commercial Sensitivity.
- Sense of service in a luxury environment.
- Master the use of Office Pack (Word, Excel, PowerPoint).
- Knowledge of a business management application.
Soft skills
- Ability to coach and lead a team (leadership).
- Managerial courage.
- Dynamic and empathetic.
- Autonomous, power of proposal.
- Exemplary (application of procedures, field presence, attitude, presentation, elocution).
- Respect of confidentiality.
Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Guerlain - Business Manager - Fenwick Newcastle employer: Guerlain SA
Guerlain is an exceptional employer that prioritises the development of its employees through unique training programmes and a supportive work culture. Located in the vibrant Fenwick Newcastle, we offer a competitive salary package, excellent benefits, and a commitment to diversity and inclusion, ensuring that every team member can thrive and contribute to creating a luxurious customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guerlain - Business Manager - Fenwick Newcastle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Guerlain's unique sales method and think about how you can embody that in your role. Show them you're not just a fit for the job, but for their culture too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer service experience, as these are key for the Business Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Guerlain team at Fenwick Newcastle.
We think you need these skills to ace Guerlain - Business Manager - Fenwick Newcastle
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you embody the Guerlain values and how you can create that unique atmosphere in our boutique.
Highlight Your Leadership Skills:Make sure to showcase your ability to lead and motivate a team. We’re looking for someone who can inspire others and foster a positive environment, so share examples of how you've done this in the past.
Be Data-Driven:Since monitoring KPIs is key in this role, include any relevant experience you have with data analysis or reporting. We love candidates who can back up their achievements with numbers, so don’t hold back!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Guerlain SA
✨Know Your Customer Service Inside Out
Since the role is all about developing a unique customer experience, brush up on Guerlain's customer service philosophy. Be ready to share examples of how you've provided exceptional service in the past and how you would apply that to this position.
✨Familiarise Yourself with KPIs
Understanding key performance indicators (KPIs) is crucial for this role. Research common retail KPIs and think about how you can monitor and manage them effectively. Prepare to discuss how you've used data to drive business decisions in previous roles.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to lead and motivate your team. Think of specific instances where you've successfully coached or developed team members. Be prepared to discuss your leadership style and how you create a positive team environment.
✨Demonstrate Your Commercial Acumen
This role requires a strong understanding of commercial policies and P&L management. Brush up on your business management knowledge and be ready to discuss how you've contributed to achieving sales targets and managing budgets in the past.
