Mission
As a Beauty Consultant for Guerlain, you are a brand ambassador. Your role is to achieve sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.
Position
Role: Beauty Consultant
Location: H Beauty Edinburgh
Hours: Part-time – 18 hours
Reports to: Business / Account Manager
Job Responsibilities
Sales
- Pro‑actively sell Guerlain products and provide a luxury standard of service to customers.
- Be aware of and achieve or exceed sales targets set by the line manager.
- Pro‑actively link sell across product categories to increase average transaction value (ATV) and units (ATU).
Service
- Be knowledgeable on all Guerlain products and propose personalised products to clients, confidently overcoming objections.
- Demonstrate products to clients via flash make‑overs and explain the benefits of each product.
- Initiate contact with customers, welcome them on counter and through traffic stopping.
- Identify, understand, and reformulate client needs.
- Develop personal relationships with clients and gain loyalty.
- Educate clients on Guerlain products and the brand.
General
- Participate in merchandise management in line with corporate guidelines.
- Monitor stock levels, report any issues to the Counter Manager and ensure sufficient levels.
- Conduct all assigned operational and administrative tasks.
- Serve as a Guerlain brand ambassador and representative at all times.
- Adhere to all company procedures and policies, as outlined in the employee handbook.
- Build relationships with store management and adhere to all store policies and procedures.
- Carry out any additional duties directed by the management team.
Profile
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Driven and results‑oriented; seeks ways to continually grow the business through events and counter activity.
- Self‑confident; able to approach and engage with customers at ease, using strong selling skills to pursue extra sales.
- Able to demonstrate cosmetics and make‑up application knowledge and, through excellent communication skills, identify key items that suit customers’ needs.
- Immaculately groomed and presented; embodies the elegance that customers associate with Guerlain.
- Team player with strong communication and relationship‑building skills, able to work collaboratively in a fast‑paced retail environment.
- Pro‑active, reliable and adaptable, able to manage multiple priorities and respond to changing demands.
