At a Glance
- Tasks: Lead a luxury retail team to create unforgettable customer experiences and drive sales.
- Company: Join a prestigious luxury brand known for its commitment to excellence.
- Benefits: Enjoy competitive pay, training opportunities, and exclusive brand discounts.
- Other info: Embrace a vibrant work culture with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Strong customer service skills and a passion for luxury retail.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fenwick, Newcastle
Full Time
Main Responsibilities
- Develop a unique customer experience and impeccable service by being an example for your teams.
- Apply and enforce the Guerlain unique sales method.
- Ensure the recruitment, development, and retention of customers.
- Monitor and manage customer KPI's: BDD, (basing, qualification), satisfaction questionnaire.
- Guarantee the quality of service on the floor, customer relationship management, disputes, and complaints, with speed and efficiency.
Business Monitoring
- Implement Guerlain's commercial policy and ensure that the objectives set are met.
- Be a stakeholder in the construction and achievement of objectives and P&L (respect of budgets and commitments).
- Analyse and share KPI's of the business, manage reporting.
- Be a driving force in the development of action plans, challenges, and partnerships according to priorities, results, and activity.
Management
- Participate in the recruitment, training, and integration of new employees in accordance with Guerlain's values.
- Ensure a climate of trust in the team through close monitoring and management: briefings and team meetings by instilling positive energy and creating well-being.
- Define individual/team objectives, evaluate performance, identify training needs (challenge comfort zones, be demanding).
- Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills (federating, motivating, celebrating victories).
- Ensure the application and respect of procedures and operating rules within the point of sale (cash desk, point of sale management, merchandising, stock, etc.).
- Manage disciplinary measures in collaboration with HR.
- Work closely with your assistant boutique manager(s) and stockist(s).
Back Office & Operations
- Supervise the administrative management of the team (schedules, payroll, bonuses, training, interim, lunching vouchers, uniforms, etc).
- Supervise maintenance: cleaning, linen, supplies, various suppliers...
- Be responsible for risk management (physical security, cash management, inventories).
Visual Merchandising
- Ensuring that the image of the Boutique is respected (merchandising, cleanliness, organization and grooming of the team).
- Participate in the implementation of merchandising with the support teams.
Profile
Hard skills
- You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result and customer orientation.
- Strong organizational capacity.
- Commercial Sensitivity.
- Sense of service in a luxury environment.
- Master the use of Office Pack (Word, Excel, PowerPoint).
- Knowledge of a business management application.
Soft skills
- Ability to coach and lead a team (leadership).
- Managerial courage.
- Dynamic and empathetic.
- Autonomous, power of proposal.
- Exemplary (application of procedures, field presence, attitude, presentation, elocution).
- Respect of confidentiality.
Benefits
We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including amazing productivity recognition incentives and brand discounts.
Boutique Business Manager - Luxury Retail Leader employer: Guerlain SA
As a Boutique Business Manager at Guerlain in Fenwick, Newcastle, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. Our commitment to diversity and continuous learning ensures that you will have access to unique training programmes, competitive salary packages, and generous brand discounts, making this an ideal place for those seeking meaningful and rewarding employment in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Business Manager - Luxury Retail Leader
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at Fenwick or similar boutiques. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and luxury retail shine through. Share stories that highlight your experience and how you’ve created unique customer experiences in the past.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer complaints or manage team dynamics. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Boutique Business Manager - Luxury Retail Leader
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your customer service skills and how you've created memorable shopping experiences in the past.
Be Data-Driven:Since the role involves monitoring KPIs, make sure to mention any experience you have with data analysis. Talk about how you've used metrics to drive sales or improve customer satisfaction in previous roles.
Highlight Your Leadership Skills:As a Boutique Business Manager, you'll be leading a team. Use your application to showcase your leadership style. Share examples of how you've motivated teams, handled challenges, and fostered a positive work environment.
Tailor Your Application:Make sure to customise your application for this specific role. Use keywords from the job description and align your experiences with the responsibilities listed. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Guerlain SA
✨Know Your Customer Service Inside Out
As a Boutique Business Manager, you'll need to showcase your exceptional customer service skills. Prepare examples of how you've created unique customer experiences in the past. Think about specific situations where you turned a complaint into a positive outcome, as this will demonstrate your ability to manage customer relationships effectively.
✨Familiarise Yourself with Guerlain's Sales Method
Understanding and being able to discuss Guerlain's unique sales method is crucial. Do some research on their approach and be ready to explain how you would apply it in your role. This shows that you're not just interested in the position but are also committed to upholding the brand's values and standards.
✨Prepare for KPI Discussions
Since monitoring and managing KPIs is a key part of the role, brush up on your knowledge of relevant metrics. Be prepared to discuss how you've used KPIs in previous roles to drive business success. Bring along any data or reports that highlight your achievements in this area.
✨Showcase Your Leadership Style
As a manager, your leadership style will be under scrutiny. Think about how you can convey your ability to coach and motivate a team. Prepare anecdotes that illustrate your managerial courage and how you've fostered a positive team environment. This will help the interviewers see you as a strong candidate who can lead by example.
