At a Glance
- Tasks: Create unforgettable beauty experiences and build lasting customer relationships.
- Company: Join Guerlain, a luxury brand with a rich heritage and innovative spirit.
- Benefits: Competitive salary, training programmes, brand discounts, and productivity incentives.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that values sustainability and luxury.
- Qualifications: Passion for beauty, strong communication skills, and a team-oriented mindset.
The predicted salary is between 25000 - 32000 £ per year.
Welcome to a world of exploration! For 190 years, Guerlain has been exploring, innovating, and sublime in perfume, skincare and make‑up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by nature, we preserve, develop and transmit our unique heritage, and we are committed to reconciling luxury and sustainable development for the benefit of our customers, our products and the planet.
Job Responsibilities
- Customer Service: Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise". Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, including make‑up, skincare and perfume consultations, and storytelling. Develop a regular clientele and grow local and international clientele by using the tools at your disposal: anticipating tomorrow’s needs, clientelling, phoning, and animations. Be part of the store’s customer satisfaction questionnaire results and propose action plans.
- Sales Development: Apply the unique Guerlain selling method. Ensure the achievement and follow‑up of objectives set both individually and collectively. To be a committed and responsible actor within your team and our Maison. To embody Guerlain’s values. Foster and develop team spirit. Participate, animate and share during briefings. Proactively contribute to the overall running and harmony of the counter by respecting Retail Excellence and sales procedures set by Counter Management (checkout, point of sale management, merchandising, stock, etc.). Respect grooming standards (uniform, make‑up, hairdressing, manicure).
Profile:
- Result orientation
- Sense of service in a luxury environment
- Ability to listen and advise
- Knowledge of a business management application
- Dynamic and empathetic
- Exemplary (application of procedures, attitude, presentation, elocution)
- Team spirit
- Respect of confidentiality
Renumeration - Benefits: We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receive a competitive salary package and excellent benefits, including productivity recognition incentives and brand discounts.
Beauty Consultant employer: Guerlain SA
Guerlain is an exceptional employer that fosters a culture of creativity and audacity, making it an ideal place for those passionate about beauty and luxury. Located in the vibrant Selfridges, London, employees benefit from a supportive work environment that prioritises personal growth through unique training programmes, competitive salaries, and generous brand discounts. Join us to not only develop your skills but also to be part of a team that values diversity and sustainability while delivering unparalleled customer experiences.
